TikTok

Objetivamente la aplicación es muy mala para un país como Colombia, no ves resultados, cuesta mucho el día y nunca sabes si la gente vio la campaña o no, no la recomiendo, no pierdan el dinero por lo menos en Colombia.

Took Forever to sync my product.

Installed this app as was invited to open a TikTok Shop. I was excited to try and went through the setup. Got stuck at "Locations" I have 2 locations that are not standard locations, one is an email address and the other is another app. The TikTok app will not let me complete the setup, as these two locations do not have the "State" field completed. They don't have address fields that can be filled in.
Submitted a ticket to TikTok, to find out it was the wrong department. Submitted a ticket to the other department, to find out I need to submit a ticket to the other department that I tried first. The "Integrations and App Department" told me it was a Shopify issue, not theirs. Went to the App to try to get support, guess what, it takes me back to the TikTok Integrations Department support, who will not fix their app. They wrote the app, not Shopify, so they need to fix it. Can't get my products in to TikTok to even try that out.
Still, apparently I can take out their extremely expensive ads if I want, that apparently is working (from the same app). For $30 per day, I can advertise on there. Not sure where it will send them to as the TikTok shop is not working.
I am sure it probably works for some, just don't get an issue and need to speak to the support, because no one wants to help.
I will not be using them if their support is like that. Furthermore, I have no faith or trust in them.
Sad really as I was looking forward to using the shop.
I notice they don't bother with replying to feedback either, so they are probably not trying to improve anything.

thank you

Absolute crap. The biggest waste of time when trying to upload products to the store. I am not about to retype all my product information all over again.

I've been running my Shopify store for almost 5 years, and after activating my TikTok US Shop account, some of my international products got automatically synced. Orders came in before I even noticed, but despite that, I quickly delivered those orders to all my customers. To comply with TikTok rules, I disabled all international products from the TikTok store and started listing only the items in our US warehouse. However, after a few sales, our TikTok Shop account was unfairly closed, and they held onto the accumulated funds, transferring them to their own pockets. They're constantly making new updates, adding new rules every day, and technical glitches have occurred multiple times. The support team responds with pre-written messages, appearing to be attentive but actually doing nothing. Every time I reach out, my serious issue gets sidelined, and their sole concern seems to be getting a 5-star survey from me. A GREAT INJUSTICE HAS BEEN DONE TO ME!

Horrible app and experience selling with TikTok. Their platform is no where near ready for big time. Their functions are primitive and certainly don't support providing a good experience for buyers or sellers. We've deactivated our listings on TikTok and won't be back.

I have been struggling to setup my Tik Tok shop but after providing all my Business info and when I submitted my form getting message info incorrect while all info are correct and checked my details multiple times are correct, I then contact support team and they are asking for screen shop to resolve the issue and without screen shop they can not help, I am not able to provide as there is no options available and my issue was not solved, company policy is very bad as agent told me this is a company policy to get screen shop

Food Business - Spent hours trying to sync my products from shopify to tiktok shop but it wont accept them unless I add an ingredients list. Happy to do this but the box available wont allow me to add more than 1 ingredient so tried to get help on this and cant even raise a ticket for support because it just crashes each time. sent 3 emails asking for help had no response awful

Appalling. Am being charged for ads that aren't running and when I try to access support - have tried repeatedly - I'm told I don't have access and need to verify my account.

My account was already verified, which is how I was able to pay TikTok money.

Continue to be locked out of account, and when I email the address below, I'm told to raise a ticket with support - WHICH I CAN'T AS I'M LOCKED OUT!!!

Can someone PLEASE get in touch and assist me.