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I cannot even add payment info, drop down menu does not contain my city. Pretty useless to have a drop down menu for payment addresses, especially if it contains only like 30 cities for all of the province. garbage.
Hi there — we're sorry for any frustration, and we appreciate you bringing this to our attention! We've flagged this for our team to look into, but in the meantime, you should be able to proceed at the county level if you're unable to find your city in the dropdown menu. Our team would be happy to help if you need additional support — just submit a support request here: https://ads.tiktok.com/i18n/feedback
Why does it ask for SSN or ITIN to set up tiktok shop? Literally wouldn't give that away to anyone and no other social platform asks for it.
horrivel lixooo
Ad account randomly stop spending. Tiktok is very inconsistent as a marketing channel. Always glitces or has issues and its hard to get it resolved quickly.
We're sorry to hear you're running into issues with your account — our team is here to help! Please submit a support ticket so that our team can review your account: https://bit.ly/3cZlRqD
Tiktok does not allow digital sales.
Horrible. Trying to set up a sales channel is a nightmare. Spent days trying to get it figured out only to be told the products I am selling I have to be invited to sell. Huge waste of my time.
Worthless, overpriced and in my opinion misleading. First there was a $100 ad credit that disappeared after I installed the app. Set up an ad anyway and emailed TikTok about the credit. Charged me $5 add free then rejected my ad after running for about 12 hours after charging me another $7.30. The rejection tells me to go to the ad manager to learn why my add was rejected but cannot find the ad manager to save my life. Back to Google and Facebook ads where my $20 can make a few hundred in 12 hours where TikTok was $0.
Hi there — we appreciate your review, and we’re sorry to hear about this frustrating experience. Our Shopify coupon program allows merchants to claim a $100 ad credit after spending $100 on the platform, which may be why you haven’t seen the credit in your account just yet. Once you reach this spend threshold, the credits will be automatically added to your account and you’ll receive an email confirming your credit. You can learn more about this program and how to redeem your credits here: https://ads.tiktok.com/help/article?aid=10001385
If there’s anything we can do to help, please reach out through our contact form and our team will get in touch to assist: https://bit.ly/contactTT4B
This has been a useful exercise. I cannot even load this. Platform does not exist. I've tried multiple browsers, system errors, nobody to contact at customer support. Seems dodgy. No contact, no email address, and no reply to make things better.
Hi there — we're sorry to hear you've run into some technical issues, and we'd like to help if we can. Reach out through our contact form and our team will be in touch to assist: https://bit.ly/contactTT4B
Frustrating set-up. Haven't been able to get my shop and Tik Tok to sync.
Cannot log in. Receive the error below. No reply from support. We couldn't log in with TikTok. This may be due to specific app settings. If you're a developer, correct the following and try again: redirect_uri
Refer to our Developer Documentation for more information.
We're sorry to hear you're running into login issues with your account — our team is here to help! Please submit a support ticket here so we can help get you access: https://bit.ly/3QdGQo0