TikTok

The integration of tiktok shop and shopify is very frustrating. Really makes you want to pull your hair out. Nothing synchronizes the way it should. When I go through their chat system it's another 40 minutes of getting a live person, then the live person also gives you a run around. Terrible terrible experience.

Easy and straight forward. I like that it’s all built in. Also, through TikTok you need to gain followers first but doing it through Shopify your able to setup shop right away.

To check back after a couple of days to make sure everything is fully synced. I was able to set up my shop really easily, but after I noticed I had missed a few steps to make my shop fully functional.
Really love how easy it was to be able to connect my shopify store to Tik Tok. Thankful I do not have to upload on another platform.

It's a bloody nightmare. I can't synchronize with the products in my store so many items have prices that are outdated or descriptions that have been edited. I can't remove deleted items from the mapping page so I get constant reminders that I'm not fully mapped but there is nowhere to delete these things from the app. I can't mass deactivate or delete things that have sold and when I do remove something it still shows in my tiktok store. The whole thing is clunky to use and tells me I've got brand conflicts or copyright issues for using names like Pandora, Chloe and Clio (none of which were pertinent to my items and none of my items were copyright issues but purely because the names have also been used by corporations.
I had one order in the time I've been using it and that was cancelled by tiktok without word or reason, no explanation about why the order was rejected by them or how they dealt with it. They may well have upset a potential customer and I've no idea about it.

A great way to sync from your TikTok Shop to your Shopify Store and vice versa. Especially handy if some products can not be synced to your TikTok shop due to publishing restrictions, this overcomes that, simply sync those products to Shopify then transfer them over to TikTok shop.

I wish there was a setting to turn off importing orders. I enjoy having the two connected but i do not want to import the orders. Seems like a simple fix since you can turn off and on the sync for other things like product info, inventory, price. Let us connect but not sync orders

Customizing the dataset for TikTok and meeting its specific requirements is still a challenging process, but it's come a long way compared to previous years. I've seen meaningful improvements in the platform, and overall, I feel optimistic about how we've set up PlayMakar products on TikTok Shop.

You work long and hard to establish a presence, and as soon as you start to earn some orders they will give you meaningless violations and hold your funds for 365 days!

All my orders have been shipped and delivered without a single issue. Now after months of selling, they ask for intrusive personal information even when they have already verified the business and have all the business certifications and tax documents. If there was ever an issue, why would you let me start to sell in the first place?

They have ZERO customer service and support. I will close the TikTok Shop and uninstall the app.

It is fairly easy to set up, but is time consuming.

I did have to Google a few things, and then proceed. The only drawback is that when you reach out for help through the assistant, all you get is a AI Chatbot and it is very hard to reach a real person.

Super easy to set up and use! Signing up took just a click, and within seconds I was creating TikTok ads and videos using images from my own files. Pixel integration was seamless, and syncing my TikTok Shop with Shopify was quick and intuitive. I can manage everything—including inventory—right from my Shopify admin. A smooth experience from start to finish!