Reviews (26,629)

Overall rating
4.8
Counts per rating level
  • 87% of ratings are 5 stars
  • 10% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the straightforward setup and user-friendly interface, enhancing the user experience. They commend the improved integration for efficient item mapping and syncing between platforms. The online chat support is highlighted as helpful, and merchants are optimistic about increased product visibility and sales on the platform. The app is valued for its potential to boost online presence and business performance.

September 14, 2023

Using white scrollbars with a white background is infuriating.

Palm Beach Outlet Shop
United States
5 months using the app
September 20, 2022

Ad account gets suspended. When you try to appeal you get a vague reason. Setting up tiktok is a waste of time. Focus on facebook and pinterest. The customer support is absent and you never get your answers resolved properly.

Body Slimming Vest
Canada
4 months using the app
TikTok Inc. replied September 27, 2022

Apologies for the issue that you're running into! Please submit a ticket here, so that we can review your account: https://bit.ly/3cZlRqD

November 24, 2021

Won't let me even sign into the account i set up and paid $20 into. If the developers actually care, contact me directly via email instead of providing an automated reply to this review.

CustomShoes.Boutique
Australia
4 months using the app
TikTok Inc. replied March 10, 2022

Hi there — we're sorry to hear you're having trouble accessing your account! We're happy to help get this resolved for you — could you provide your info here so our team can look into this? https://ads.tiktok.com/i18n/feedback

Thank you!

November 14, 2022

Can't get through to customer service!
very inconvenient!
customer service should be super active,with a chat always available 24 hours a day.

Star Shopping-de
Germany
4 months using the app
TikTok Inc. replied November 15, 2022

We're sorry to hear about your experience! Our team is here to help, and we'll make sure that you're reached out to.

March 26, 2023

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BK premium
Canada
4 months using the app
September 9, 2023

1 star.

would be 0 stars if i could.
avoid tiktok shop, their customer support is terrible.
syncing products fails because tiktok doesn't support the same categories that shopify does.

random products fall into prohibited or restricted. and the appeal process doens't work.

save yourself the time and avoid using tiktok.

J and J Gaming Factory
United States
4 months using the app
Edited September 27, 2023

The app is useless. They canceled an order that was already at the customer's door.
Their customer support is useless.
They provided free shipping at the store without my authorization.

Ikervo
United States
4 months using the app
January 18, 2023

Worst experience. The app isnt working properly. Got "network error" multiple times. Tried to send a complaint ticket multiple times but it is not easy to find information about how to send a ticket. The tik tok for business isnt easy to set up, and customer support is non existent. Never got a reply on my first complaint. I bought a small amount of coins just to test something out. My account got suspended shortly after and I havent even got as far as making an ad campaign..

BlackBox
Norway
4 months using the app
Edited March 15, 2023

La Configurazione Con Shopify è Facile
Devo Provare a vedere Come Viene il Mio Shop e Soprattutto il Traffico Ricevuto
Per Ora Vale 5 Stars
Aggiornamento
Perdita di tempo, dopo una settimana di lavoro non riesco a decidere il mercato dove voglio io , per vender in America deve per forza trasferirsi li.
impossibile mi sento preso per il cu llooo . ho 4 paese da scegliere per il mercato in base alla posizione dove sono connesso!!!!! Ma io sono in vacanza in Africa ... insomma disinstallo subito Prima di diventare matto
Non vale una Stella
La stella per il supporto che non hanno cercato di risolvere il problema

Carauana Store
Italy
4 months using the app
July 14, 2022

Unfortunately, have not been able to make the TikTok sales channel work because "a country or region cannot be selected for your storefront," yet the storefront us correctly set up. TikTok said it is a Shopify issue. Shopify said its a TikTok issue. Then TikTok just stopped responding, and eventually I gave up.

OsoPorto
United States
3 months using the app
TikTok Inc. replied August 1, 2022

We're sorry to hear you're running into issues with getting started with TikTok Shopping — our team is here to help! If you believe this was a mistake, please submit a support ticket to our team here so we can help: https://bit.ly/3PUeeQD