TikTok

**This platform has been incredibly frustrating.**

I connected the TikTok app to my Shopify store—which was already performing well—because I wanted to increase product visibility and direct customers to my Shopify store from TikTok (similar to FB&IG). I assumed that orders placed through TikTok would be managed via Shopify, but I was very wrong.

TikTok prioritises customer engagement on its app, which means it applies discounts and free shipping to sellers’ listings without giving sellers the option to opt in or out. After receiving two orders where customers were granted free shipping—despite my shipping profiles being correctly set up—I had no choice but to cancel the orders, as they were placed without any shipping fees being paid. The seller also bears the cost of free shipping, and deductions are made from your payout in 5 BUSINESS DAYS.

I initially thought the shipping setup was incorrect, so I contacted support. Upon further investigation, I discovered that TikTok had automatically listed all my products at 40% off, with free shipping on orders over £22. None of these settings were configured on my end. I strongly believe that sellers should have full control over what discounts and offers are applied to their products/services.

Additionally, having shipping managed through TikTok’s platform added unnecessary steps to my existing Shopify fulfilment process, complicating operations that were already running smoothly.

These are my personal views, but ultimately, I chose to deactivate my TikTok store. Based on this experience, I don’t believe selling on the platform is currently viable or profitable for my business—either now or in the long term.

Creating a TikTok shop and installing Shopify has been an incredibly fast and seamless experience! From the moment I decided to set up my online store, I was pleasantly surprised by how user-friendly the process was. The TikTok app guides you through each step, ensuring that even those who are not tech-savvy can easily navigate the setup. Overall, I highly recommend this setup for anyone looking to dive into e-commerce. The combination of TikTok's vast audience and Shopify's robust features creates a powerful platform for selling products. If you're considering launching a TikTok shop, rest assured that the process is not only fast but also enjoyable.

Pessimo! Dopo aver configurato tutto, l'app mi da alcuni prodotti sincronizzati e la possibilità di fare le campagne, entro nel seller e non c'è un prodotto sincronizzato! Bisogna fare un modulo di categoria dove si potrebbero raggruppare più prodotti, ma non è possibile in quanto tra i campi obbligatori chiede le misure!!!! Abbiamo oltre 4000 prodotti e ognuno ha una misura diversa....Chiede il certificato per vendere in UK quando il negozio è abilitato a vendere solo in Italia.....se avete grandi negozi sappiate che dovrete perdere tempo per ogni prodotto ad inserire ogni dettaglio. Pessimo!