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I am very happy with the app but especially the excellent customer service. They were very helpful and informative.
Support was incredible and was able to accomplish everything we needed at 11am on a Monday. Usually you have to wait forever but Johnathan was very responsive and got us taken care of
ENGLISH
I decided to use this app to help us offer a larger variety of sizes. We manufacture swimwear and it is sometime difficult to guess which sizes are going to sell more, then we produce the most common sizes and we offer the remaining sizes on demand or Pre-order with a production delay of a few days. The idea is to offer the best customer service for the best customer satisfaction. The installation had some minor trouble but not even a minute after contacting the support desk, I was in touch with Andrei and Raluca and they assisted me during the setup and were really available at any moment, checking all the details and validating the installation step by step. After a some adjustments, I installed the app in another of our shops.
Thank you Andrei and Raluca ESPAÑOL
Decidí usar esta aplicación para ayudarnos a ofrecer una mayor variedad de tamaños. Fabricamos trajes de baño y en ocasiones es difícil adivinar qué tallas se van a vender más.Producimos las tallas más comunes y ofrecemos las tallas restantes bajo demanda o pre-pedido con un tiempo de producción de unos días. La idea es ofrecer el mejor servicio al cliente para la mejor satisfacción del cliente. La instalación tuvo algunos problemas menores pero ni siquiera un minuto después de contactar con el soporte, estuve en contacto con Andrei y Raluca y me ayudaron durante la instalación y estuvieron realmente disponibles en todo momento, verificando todos los detalles y validando la instalación paso a paso. paso. Después de ajustes menores, instalé la aplicación en otra de nuestras tiendas sin ningún inconveniente.
Gracias Andrei y Raluca
Thank you for the awesome review! I just know we'll make a lot of pre-order sales together!
Best regards,
Andrei from Timesact
I had a problem with my pre order system, I contacted the customer service and the reply was prompt and straight to the point. They provided me different alternatives on how to solve my problem so I could choose the one that better suited my case.
Very efficient, kind and precise. Strongly recommended!
Great support staff and excellent communication! Would recommend!
Very helpful initial call, I appreciate they have something kin to a pay as you go system rather than free trial and immediately locked in. Great work!
Very easy to use works very well. The onboarding call was very supportive - Kate professionally demonstrated how to use the additional features and answered all my questions with ease :)
This is an absolute brilliant team and they are so unbelievably helpful!
I 100% would recommend every single time
appreciate your guys help
I installed to hopefully encourage buyers for the products that were too expensive for me to keep in stock early on. It works well once you understand the way it functions (I'm not a coder), and Andrei was very thorough and helpful when I was a bit confused.
Thank you for the awesome review! I'm sure you'll get the hang of it in no time and that the app will blow up your pre-order sales. Thank you for working with us!
Best regards,
Andrei from Timesact
Great product and amazing support!