Rezensionen (1.682)
Anpassen
-
Nach Bewertung
Do the free onboarding session! They made this program so simple to use, and truly customized it to my exact needs and made sure I'm not overpaying for features I might not use. So far it's been really easy to integrate, I love how it helps keep communication so clear between my shop and customers so they know exactly what to expect with my pre-sale. Highly recommend!
El onboarding fue muy bueno. El equipo tenia una gran disposición por enseñarnos a usar la aplicación. Muy util y lo recomiendo al 100%. Gracias Jonathan por tu amabilidad.
Simple to get started, and support was quick to respond and quick to resolve my pre-order badge issue. So far so good, and would recommend.
Thank you for the great review and for choosing us as your pre-order partners!
Best regards,
Andrei from Timesact
Being a novice, the onboarding call was useful. Andrei was very informative and helpful. I was able to grasp the basics.
App is easy to install and configure. It's super easy to add products and set pre-order dates, discounts, reminders, etc. This was my first time using an app like this and our first pre-order collection, and the onboarding call was extremely helpful. Support helped me understand exactly how everything would work in terms of payments and pre-order dates + had some good suggestions to optimize the campaign. Highly recommend.
The support for the app is top-notch and has addressed every minute detail. We at elfbarde.com are eager to see how the app will perform in practice.
Great communication and service from Robert! Thorough and super helpful. Overall great experience with the app and the customer service team.
There's better apps with free plans. There's better apps with free plans. There's better apps with free plans.
Hi there,
I can see that this is a review given in anger. I empathize with you because times are tough and there is no shortage of reasons to be angry. I am often angry when heavily stressed and any little thing can set me off.
In my experience often the only cure for our anger especially when it relates to other people is just talking it out and finding common ground and solutions. I have reached out to you and hope you will choose to talk to me because I really want to talk to you and understand you better.
For other people reading this I will also provide some context for our discussion here:
1) You have used up your free plan with us (because the app does have a free plan for your first 10 pre-orders - by that I mean orders that contain at least one active pre-order variant).
2) I reached out as I do to all of our customers when this happens, to congratulate you and to let you know that you should consider upgrading.
3) I also informed you that we have a 24 hour grace period from when you are informed until the service is disabled.
4) You acknowledge my message and told me you would be looking into other apps.
5) I thanked you for informing me and respected your decision. I did not make any comment, try to sell you anything or did anything try to make you change your mind.
6) Then I take it that you did not actually look for another app in fact and as you were informed the service was cancelled after the 24 hours had passed.
There was nothing out of the ordinary here in my experience but perhaps there are other things I do not know about and am ready and eager to learn more from you if you will choose to have a conversation with me. I hope you do so we can both feel better about this.
Thank you for reading this,
Andrei from Timesact
Jolo was the best support rep I've ever talked to. The first setup call they give you is free and he (in real time) edited my website theme and product pages.
Now there will be NO CONFUSION or angry emails when we do pre orders and clothing drops.
Thanks again!
- Aaron
The Timesact onboarding process was really pleasant and all of the questions I had were concisely answered.