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I downloaded this app 48 hours ago and already contacted the team about some custom requests for Pre-Order ribbons on product images. Both times the team responded within minutes and had my request dealt with to perfection in moments. So far I'm really impressed.
Generally we don't leave reviews but these guys are awsome. if your like us then you install the most installed app to start. we did that and what a nightmare on the two top installers. great apps till you need help then it's a run around for days. TOOK A CHANCE ON TIMESACT and wow what a difference in customer service and it didn't take days, it took hours. Lets face it Timesact is new yes, but cheaper, better customer service and if you have a highend them then these guys will dig in and get you up and rolling. WELL DONE TIMESACT!
Thanks for the awesome review! We're glad you chose us as your partners in pre-orders. I'm sure we'll grow nicely together.
Best regards,
Andrei from Timesact
The best app!
I made an inquiry because I didn't understand
I had them respond immediately.
Thank you very much.
This is a recommended app!
Thank you for the great review! Very glad to help and looking forward to working together more and more.
Best regards,
Andrei from Timesact
Excellent customer service. Andrei go back to promptly and was able to help troubleshoot integrating the app with Shogun.
Thank you for the vote of confidence and for choosing us as you pre-order partners. I’m sure we will greatly grow sales together.
Best regards,
Andrei from Timesact
Thanks for the help today Andrei! I really like how simple this app is. Looks clean & easy to use... :)
Thank you for the great review! Happy to be of service and looking forward to some amazing pre-order sales for your store.
Best regards,
Andrei from Timesact
I found this app at random trying to search for features I have been looking to implement into our store for weeks. The first thing I noticed was the review count so I checked the description on what their app accomplishes, I then realized this app is practically every (pre-order) and (back in stock notification) feature I have been looking for All IN ONE. I installed the app and with my accidental feature set up I already started getting orders back to back. The app developers offer a free video / zoom style guided set up and Jonathan was an absolute amazing help, Very inelegant, easy to understand, was able to break down every aspect of their app in which I had questions of in a way I could understand ALL while showing me in real time and helping me with edits and changes to the app and our website. I can continue in this review forever with the brief 1 hour call I had but to sum everything up I ended the call impressed. I have a lot of trust in this company and the app they have developed.
I would totally recommend this app. I needed to set up a Pre-Order quickly so that we didn't lose sales and I found this so easy to use. I manged to set it up, change the colours of the buttons and put banners on my product to go with my theme all by myself (and this is from someone that had to be told how to share my screen!) I found it very user friendly. The only thing I would warn you of is that when you start to put a product on, it is active straight away rather than being de-active and you turning it on. This wasn't too much of a problem for me as I was doing this late at night, but could be a consideration. Just remember to turn it off first.
I booked a Onboarding call as well and I would definitely suggest doing that too. As I am UK based, I had to wait a couple of days to get one that was not in the middle of the night for me but June was knowledgeable, friendly, reassuring and helpful answering my questions and showing me how to change the time to a future date as an alternative to the product being active and gave me a few other pointers. Thank you June!
June was super helpful with our onboarding. Looking forward to using it soon to increase our sales. Thank you.
June did so amazing!! WOW this was the best customer service app I've ever worked with on Shopify!! The onboarding session was so easy... Super happy :D
Le service client au top et très réactif. L'application permet de faire la précommande en fonction de taille et ne pas uniquement au modèle. Très contente
Merci beaucoup pour cette critique géniale et pour nous avoir choisis comme partenaires de pré-commande ! Je suis sûr que nous allons développer votre entreprise ensemble pendant longtemps.
Meilleures salutations,
Andrei de Timesact