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Robert, the CTO, has gone above and beyond in assisting with custom CSS changes - all whilst I was on the free plan no less! Having also tested other Preorder apps such as Notify!, so far I would say this is the best option including the high threshold for preorders and most of all, the personable assistance they provide.
Very prompt support even on the weekends. And because of giving permission to access parts of the backend of my site, they were able to guide me through each step and find a workaround where my custom coding had complicated things. Good customer service is so rare these days, it deserves to be celebrated!
works great
I have been with Timesact since close to the beginning, and they continue to do excellent work. We live in such a digital world today that finding live, one-on-one help is a great, great challenge. This is what I love about Timesact! The customer service is superb, they create a personal experience where you will not want to go anywhere else. Thank you to Rommel, who was patient, kind and thorough. He went above and beyond to resolve my concerns. Best pre-order app ever!
Great app, very helpful customer service!
Fantastic support... updated my theme and didn't copy the code over... 2 mins and Rommel had it fixed and working again.
Look its a great app but its a bit expensive when you start get to the higher levels.
Good app, super fast customer service via chat. Good amount of features.
Had a very time efficient and effective call with Jolo. He walked me through the new selling plan I needed and how to set it up for any future pre order campaigns. We also went over the additional email to the customer confirming their pre-order and the estimated shipping date.
Great Customer Service.
Easy setup, support had me up and running in no time.