Avis (1 711)
Affiner
-
Par note
FANTASTIC onboarding experience. Just that fact that they're willing to spend 30 minutes going through all my questions with no guarantee that I'll ever even be a customer is awesome. For that reason alone, I will be using Timesact for my store's preorder campaign. The fact that the app itself is simple to use and fulfils all my needs and then some is just a plus. ;)
The customer service team is nice and helpful. Andrei responded my request and solved the problems in a very efficient way. I am now enjoy using this app in my web-shop. Thank you!
Thank you for the amazing review! Very glad I could help and happy you are getting value from the app.
Best regards,
Andrei from Timesact
Funktionalitet och service kring appen är grymt bra! Att allt är automatiserat och bara läggs på varje produkt känns väldigt enkelt. Tack Andreis för super hjälp när det behövdes!
Tack för den fina recensionen! Jag är väldigt glad över att kunna erbjuda värde för ditt företag och är alltid glad över att kunna hjälpa dig om du behöver mig.
Med vänliga hälsningar,
Andrei från Timesact
Andrei was willing to go above and beyond for my inquiry and was incredibly helpful and timely. The app has been really easy to navigate thus far, and I'm excited to use Timesact | Discount Pre-Order for all my future pre-order collections.
Thank you for the awesome review! I just know we'll make a great team and grow your business with pre-orders together.
Best regards,
Andrei from Timesact
I tried a few apps before landing on Timesact. The app interface is the best of the bunch, and the customer service was super fast, even over holidays and weekends. They solved the issues quickly, and we were up and running.
The App is brilliant and the support team is on their toes to help you solve any issues you face. Totally happy with the app and support.
Thank you so much for the kind words! Looking forward to a great pre-order campaing together.
Best regards,
Andrei from Timesact
We needed a quick solution for letting people know that certain items were pre-order and after trying several different apps that didn't work well, we found Timesact Discount Pre-Order and our experience has been PHENOMENAL. Since we have a custom theme, we required some assistance from the developer to integrate a few additional features and they responded IMMEDIATELY, ON A SUNDAY, and had fully implemented the additional features into our theme WITHIN A FEW HOURS! The developers behind this app are AMAZING and take help requests very seriously! This has been the best app experience I've had in over 5 years of using Shopify Plus. These guys are PROS! I like that the app is not over complicated. You don't need 200 sets of settings and features to provide a seamless pre-order experience for users. I like their simple approach to pre-orders. It's exactly what we needed and so far we're receiving significantly more pre-orders with this app than with the other methods we've used in the past. We've also seen customer complaints/cancellations go from about 30% on pre-orders to essentially zero. UPDATE: We'd noticed our "add to cart" button section was loading slow, and after speaking with Timesact support, they immediately looked into it and it turned out that the code from the old pre-order app (from a different developer) was still in there. Timesact actually fixed something that another uninstalled app had broken. They are an amazing developer to work with. I have never received such fast and excellent support in my entire life!
Thank you so much Jason for this wonderful review! It took me some time to gather my thoughts and reply because this is now my #1 favourite review of all time :). When you're building any piece of software every day is filled with doubt if what you're doing is right or wrong, helping people or making their lives more complicated needlessly but once every so often you get to read how you're genuinely helping someone and that's the greatest feeling in the world. I'm sure that with your feedback and support we can do even better and build a tool that lives up to your amazing words. Thank you for taking a chance on us!
Best regards,
Andrei from Timesact
App works well, support is responsive and helpful. Prices are fairly competitive with other apps for the value. Would recommend.
Incredible and timely service! I messaged at 6am my time not expecting a response for hours but I was responded to within minutes! And they were so incredibly helpful and told me how to get the desired outcome. Highly recommend!
The app works amazingly. But more than that, their customer service is top of the line. Recommended 100%!!