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Great communication and service from Robert! Thorough and super helpful. Overall great experience with the app and the customer service team.
There's better apps with free plans. There's better apps with free plans. There's better apps with free plans.
Hi there,
I can see that this is a review given in anger. I empathize with you because times are tough and there is no shortage of reasons to be angry. I am often angry when heavily stressed and any little thing can set me off.
In my experience often the only cure for our anger especially when it relates to other people is just talking it out and finding common ground and solutions. I have reached out to you and hope you will choose to talk to me because I really want to talk to you and understand you better.
For other people reading this I will also provide some context for our discussion here:
1) You have used up your free plan with us (because the app does have a free plan for your first 10 pre-orders - by that I mean orders that contain at least one active pre-order variant).
2) I reached out as I do to all of our customers when this happens, to congratulate you and to let you know that you should consider upgrading.
3) I also informed you that we have a 24 hour grace period from when you are informed until the service is disabled.
4) You acknowledge my message and told me you would be looking into other apps.
5) I thanked you for informing me and respected your decision. I did not make any comment, try to sell you anything or did anything try to make you change your mind.
6) Then I take it that you did not actually look for another app in fact and as you were informed the service was cancelled after the 24 hours had passed.
There was nothing out of the ordinary here in my experience but perhaps there are other things I do not know about and am ready and eager to learn more from you if you will choose to have a conversation with me. I hope you do so we can both feel better about this.
Thank you for reading this,
Andrei from Timesact
Jolo was the best support rep I've ever talked to. The first setup call they give you is free and he (in real time) edited my website theme and product pages.
Now there will be NO CONFUSION or angry emails when we do pre orders and clothing drops.
Thanks again!
- Aaron
The Timesact onboarding process was really pleasant and all of the questions I had were concisely answered.
I just started with this app and was able to get started pretty seamlessly. That's great in itself, but what really separates this app is the customer service. Andrei the founder jumped on an onboarding call with me to really help me understand best practices. He even make some customizations for me within a few hours! Great app and I'm sure there are more great things to come!
Jolie was absolutely amazing. Made the onboarding process easy to understand. The app itself is not very complicated if you give it a few minutes of exploration and the YouTube videos make it very easy to follow along and learn without needing too much outside support. I suggest taking to time to utilize the free 30 minute call to get any add all questions answered I. Real time with a visual representation of what to do as you follow along. Absolutely necessary app!
Great App. Very easy to use.
Excellent pricing model (ie: you only pay if it brings you sales).
Simply excellent customer support.
I'll be sticking with it (and i've tried other pre-order solutions).
Thank you for the awesome review! I'm very happy to hear you also see us as long term partners as we do you. Very proud to be a part of your entrepreneurial journey and I am sure we'll grow sales together with pre-orders.
Best regards,
Andrei from Timesact
Customer service experience was incredible. Prompt response time and Miezty was very polite! The app itself is very good and easy to work with. Would recommend
I downloaded this app 48 hours ago and already contacted the team about some custom requests for Pre-Order ribbons on product images. Both times the team responded within minutes and had my request dealt with to perfection in moments. So far I'm really impressed.
Generally we don't leave reviews but these guys are awsome. if your like us then you install the most installed app to start. we did that and what a nightmare on the two top installers. great apps till you need help then it's a run around for days. TOOK A CHANCE ON TIMESACT and wow what a difference in customer service and it didn't take days, it took hours. Lets face it Timesact is new yes, but cheaper, better customer service and if you have a highend them then these guys will dig in and get you up and rolling. WELL DONE TIMESACT!
Thanks for the awesome review! We're glad you chose us as your partners in pre-orders. I'm sure we'll grow nicely together.
Best regards,
Andrei from Timesact