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They go beyond and then some in customer service. Set up was user friendly. Don't be afraid of using this tool for your business. Think of it like having another person on your staff. I'm so glad I have them on my team.

Jolo was amazing walking me through and setting up the pre-order and notify me through Timesact. He answered all my questions with care and attention. The platform seems very easy to navigate and I am looking forward to using this tool in our world.

Best customer service ever. I really feel that this team help me out with everything I need concerning to Shopify and pre order orders! Congrats guys!

This app is fantastic. I've been using it for Pre-Order. The team was really helpful in helping integrate it into my theme. They were fast and incredibly responsive. I also love the pay as you go option. It's easily customizable and the support is great. Highly recommend and am super happy with it so far.

Easy setup, support had me up and running in no time.

I faced some issues setting up the widget and the team was extremely responsive and helpful! The issue was resolved in a matter of hours via email and the app itself was very useful in helping me set up preorders for my online e-commerce store. Thanks to the team for the swift assistance.

I’m very happy to have switched to your app. Great functionality and support have been amazing. Really appreciate. As a small business owner wearing many hats, often multiple ones at the same time, this kind of support can make a massive difference in time of need. Yesterday, because of stock issues, I had to prepare different pre-order messages in such a hurry before heading to the airport and credit to Pam who was fantastic. Keep up the great work.

We are really loving this app so far! As a small business focused on sustainability and quality, we make everything in small batches. We do have a production schedule, so we know what items will be completed soon. Timesact has allowed us to offer the Pre-order option to our community, so they can see the expected shipping date and order confidently, rather than waiting and wondering whether the item might be available, and when!
The support is top notch-- Jolo helped me during my setup call, and he was very nice and helpful, adjusting the code in Timesact so that the buttons would look right. I had a question about applying a Shopify discount a few days later, and the customer service was so helpful-- I even got an email from the CTO which I thought was a very impressive level of care.
My only feedback is that the text the app puts on the site is not automatically translated by Shopify's translate & Adapt, and they don't currently have a multilingual option. Its not a big deal, I just put the preorder message in both English & French, but something to be aware of so you know what to expect!
Overall thrilled with the app and the support, and would recommend!

always give good service, every time i need something they are always helpful.

Amazing customer support! Very responsive over email, chat, and they even hop on Zoom calls to walk you through set up and troubleshoot any questions. App is flexible, so you pay for what you use, and can downgrade when you don't need the features. Incredibly satisfied with this app.