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The customer service for this app has been fabulous. Andrei was able to do a customized upload for me and left me with a video to instruct me on future changes. I wish more apps customer service took this much individual care.
Thank you so much for the wonderful review! I'm glad I could be helpful and looking forward to some amazing pre-order sales for your store.
Best regards,
Andrei from Timesact
Great app and great support! We installed a few others and found all the other solutions very limiting, where this one allows us to have multiple options like custom order, back order, and pre-order. During the initial setup we noticed a few issues where the content wasn't being displayed as expected, likely due to the niche theme we use, and their team was able to solve all our issues in like 20min.
L'application fonctionne très bien et répond tout à fait à nos besoins ; et l'équipe a été très réactive pour l'adapter à notre thème, je recommande !
Merci pour cet excellent commentaire ! Nous sommes heureux de vous aider et nous nous réjouissons d'une excellente campagne de précommande pour votre entreprise.
Meilleures salutations,
Andrei de Timesact
Great app that does everything I hoped it would. HIGHLY recommend signing up for an onboarding session --- not sure I could have figured out all the functionality without it.
Good service, I recommend for y’all.
I have only used the app for one day, but the customer service and the initial free call were great. I was able to ask every question and received quick help to make the app work better in my store.
The onboarding process was really informative and detailed. I feel confident about setting up my products for Pre-Order and Restock. Also, I appreciate that there are tutorials that I can refer to if I need help in the future.
I am writing this immediately after having taken advantage of my free video chat with Johnathan to help me set things up. I had a bit of a unique situation that he was extremely helpful in assisting me with navigating, even venturing out into an entirely unrelated app as it needed to interface with Timesact. Over the course of an hour he very thoroughly explained each one of my options and was extremely patient in repeating himself when I did not understand something the first time. The app itself seems to function precisely as I need it to and the backend offers a lot of flexibility when it comes to payment and any other factor you can think of. In my experience so far, I would highly recommend this very thoroughly designed app for functionality of course but also because I have not thus far received customer support at such a high level from any other app I have used. Thanks a lot Johnathan, I hope Seal Subscriptions compensates you accordingly!
Really helpful set up call which showed me exactly how to use all of the functionality. Really friendly staff who were keen to support
Perfect onboarding session with June. It was incredibly helpful to have to onboarding session. I thought I know how to use the app properly and yes for the start it was good but June helped me to get all of the potential out of it. Thank you so much!