Preorder | Notify Me Timesact
Spełnia najwyższe standardy Shopify w zakresie płynności, łatwości użytkowania i korzyści dla sprzedawcy
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The Customer Service team has a great turn around time and is super helpful but the pricing on this app is deceptive. The app store price shows $6 for paid but really the app charges per the number of pre-paid orders. You are looking at $60 for 250 orders and you still need a front ender to style the buttons and text or it looks funky. The app does not hold payments so the majority of the features you can build yourself if you have dev support. If I had known the price upfront I would have looked for other options. When we ran out of the 10 free paid orders, the app immediately stopped working and I was scrambling with their UI to pay for the upgrade to not hurt any customer journeys.
Hi, this is Andrei - co-founder here at Timesact. Let me start by apologizing for your bad experience. Regardless of the facts and circumstances, if someone takes the time to write a bad review that means we have ultimately failed and as the CEO of Timesact I take full responsibility and will do my best to try and learn and improve things for you and all our customers.
Because this is a public review my responsibility is to write a reply for you but also for the few people that want to get both sides for more context and last but not least our team.
1. “The Customer Service team has a great turn around time and is super helpful”
1. This is very true. Our team is dedicated to a fault and I am glad that even as upset as you were when writing this you took the time to acknowledge this. Thank you! You can imagine how they felt last night when everyone was focused on trying to help you (some staying overtime just to try and be there to help and make sure you were ok) and at one point communication stopped and the next thing they saw was this review. So thank you for being thoughtful and not putting it on them.
2. “but the pricing on this app is deceptive. The app store price shows $6 for paid but really the app charges per the number of pre-paid orders.”
2. The real price is $6.65 for the plan in question and it is written on the app page plainly that it is for 10 pre-orders + emails per month. Also mentioned there is that Higher plans available in the app. I honestly am not sure how this can be deceptive or what else should be written there to not give you this impression. Your feedback here is most welcome.
3. “You are looking at $60 for 250 orders”
3. The real price for 250 pre-orders is $51
4. “you still need a front ender to style the buttons and text or it looks funky.”
4. This is the first I am hearing of this. I am sure that if you would have said something on this topic we would have bent over backwards to try and help you as we would for anyone asking for help. We were never given that chance.
5. “The app does not hold payments”
5. The app does not claim to hold payments. Judging any product by features it does not have is a guarantee to be easily dissatisfied. I am sure that if I were to judge your store based on the brands of coffee you do not sell I could find plenty of reasons to complain but it would be a very roundabout way to solve my problem. I would just move on to the place that sells them. As a side note we are working on this and will release it by mid 2023.
6. “so the majority of the features you can build yourself if you have dev support.”
6. Of course you can build anything with enough time, developers and resources. What I can tell you from our experience is that this is not such a simple task and it will take a lot of effort and sacrifices that most people will never acknowledge.
7. “If I had known the price upfront I would have looked for other options.”
7. The prices are not hidden. If you read our app listing you have the information there. Shopify only allows us to list 4 possible plans so naturally we listed the first 4 possible plans. But on each one it says plainly that we have Higher plans available in the app. The information is also readily available in the Account tab in the app. And of course we also describe it in the free onboarding we offer as well as on email/chat support if anyone has any questions on the topic. Checking our logs I could not find any questions from you around this topic.
8. “When we ran out of the 10 free paid orders, the app immediately stopped working”
8. This is correct. It is a failsafe we have in place because it happens often that people with viral products would abuse the system and then not pay for the resources they used. Anyone on a paid plan gets a 24 hour grace period to upgrade (from the moment they get the email notification from us) during which time they can still get orders.
Some additional mentions here.
a) We send out an email when 70% of the free plan is used up and another one when 100% is used up. You received those as well.
b) We did make a mistake because our CTO sent you the 24 hour grace period answer and did not specify it was only for folks on a paid plan. For this we apologize. It happened at the end of a 14 hour shift so admittedly our CTO Robert was tired. He went on to work another 2 hours and extended the chat hours by the same time beyond the normal schedule in the hopes of continuing the conversation with you but was unlucky.
9. “and I was scrambling with their UI to pay for the upgrade to not hurt any customer journeys.”
9. Upgrading is done in the Account tab in the app as it is in most apps. In addition you had support from us on chat and email and the entire process took minutes. We offered to take a look and check if any orders were impacted during those minutes but have yet to hear back from you.
The fact that you are still using the app after trying two alternatives (happy to help you with a code clean up for them post uninstall free of charge of course) gives me hope for the future. Hopefully communication will restart when you are ready and that will improve your experience. I am genuinely looking forward to working with you on making app improvements because I believe in people and I also believe that your intention here was to start a discussion and not to hurt a small business. Please prove me right! That would really make my day!
サポートセンターは迅速に、専門的な幅広い知識で問題に対応してくれます。Thank you Rommel！
L'application fonctionne correctement, le service client est a l'écoute et réactif. Je recommande !
This is an awesome app, and even though it's a free plan, the support was very helpful. Ken helped me to fix an issue in a minute.
Louie was a great help. He solved my issue quickly and professionally. Thank you.
The best customer service, Rommel was the one who assisted me, and he is quick and efficient!
Kenneth was excellent! thanks for your help.
too many bugs and CTO takes ages to reply
This is sad case of playing the blame game.
An employee of the company deleted all the products added in the app and, instead of taking responsibility or just earnestly asking for help, they claimed the app deleted the products (there is no code functionality like this so it is literally impossible) and there are logs that the person can see and a delete all products action was logged.
While being abusive to staff every other line was about a refund. It would not surprise us to find that this is just the persons MO generally (notice how the review comes not from their main store but the one used for development). There will be no refund as such behavior should not be encouraged as it only hurts decent people and their businesses.
Even if everyone on the team was supportive and friendly and acting in good faith (including our CTO Robert whom you can read about in many of our other reviews to make up your own mind about him) they decided to damage our business with this review.
It stings, of course, but I imagine if you are reading this that you've all sadly had experiences like this with some people.
P.S. We also tried to speak to the owner to clarify any misgivings about this for a few days now but have had no luck. It is an open good-faith invitation, anytime.
Easy Easy set up so thankful
Great app, very helpful customer service!
good reliable app with prompt and helpful support.
Only downloaded today but after using about 3 different apps prior this was very easy to set up. I could not however work out one small part so I got onto support & they came back straight away & told me how to sort out! So far so good
really great assistance provided Louie for helping me setup my preorder products page
There were a few issues upon install but the Support team resolved those quickly and looks like this will be a great option for our store.
Good service
Helped me very quickly when needed
exelente servicio tecnico, buena cantidad de productos que se puede agregar en preventa y con costo cero
Easy setup, support had me up and running in no time.
Good app, super fast customer service via chat. Good amount of features.
全てが英語で設定が大変でしたが英訳ソフトがあるのでなんとか理解できます。また、親切丁寧にチャットで教えてもらえました。
また不明な点は、メールでのやりとりになります。
慣れれば、簡単に先行予約などが簡単に出来るのが魅力的です。
Fantastic support... updated my theme and didn't copy the code over... 2 mins and Rommel had it fixed and working again.
Kate was an amazing Support !! She was fixing all the issues i had and answering all the question. Thank you !!
Jolo was friendly and good at explaining things. Just what I needed to get on quickly with my new webshop and start taking pre-orders ⭐️⭐️⭐️⭐️⭐️
This app is extremely easy to use, I booked a 30 minute introduction/talk through call and Kairock was so helpful! He explained the app thoroughly, I have a lot of confidence in using this on my shopify store.
Fantastic app, easy to customize, lots of functions, working properly. Great and quick support, I like this app ! And very fair price !
Quick, helpful and professional customer service. Thank you!
Jolo was very helpful and supportive in every step of the way. Made things easy to understand and follow through. Thank you for your patience, during the first call to understand my needs and then to provide a solution. Am grateful Jolo. Thank you.
Pam was awesome!! She took her time and made sure I understood all of the features and how to use them. She was very polite and considerate. I hope to get her again if I ever have questions.
The app works as advertised, I would give it 3 or 4 stars just for that.
I gave it 5 stars due to great customer support especially during onboarding. They gave me a full walkthrough of the app, how to use it and even answered some questions on good practices. Thank you Jolo, you were patient with me.
Jolo and the guys and girls are rocking. Very good support, fast and instant. The app works great and without issues. Easy to understand. Love when you can use something without the learning curve. Thank you for being so helpful, Princess.
Really helpful set up call which showed me exactly how to use all of the functionality. Really friendly staff who were keen to support
La llamada inicial de setup fue muy útil! Me han atendido muy bien y estamos muy felices con el resultado.
Hice una nueva consulta vía mail, la respuesta fue sorprendentemente rápida y la solución también. Excelente servicio!
They go beyond and then some in customer service. Set up was user friendly. Don't be afraid of using this tool for your business. Think of it like having another person on your staff. I'm so glad I have them on my team.
Jolo hat mir wunderbar geholfen, sehr freundlich und angenehm. Er hatte auch ein unglaubliches Hintergrundwissen. Sehr löblich! Vielen Dank
Highly recommended shopify app! Their free plan has enough features to get my small business going with some Coming Soon products. I have never seen a customer support this quick and efficient! Their email support can help you fix coding issues in minutes, especially if you have a customized theme that some features of their app doesn't automatically apply.
Considering I am only still in a free plan, I received 5-star customer support from Joanna. Thank you so much!
THIS is the app you're looking for to help with managing pre-orders, back in stock and coming soon items. The support is fantastic, plus the free setup call is amazingly helpful. Thank you!
We have only just got set up on the app. However, the customer service is top notch and they have a great offering. The app seems to work really well. We are very excited and think this app will be a fantastic tool for us.
I love Timesect so far! Had my introductory session with Jolo and he was wonderfully helpful and took care of the setup of my preorder product perfectly. I'm looking forward to a long business relationship with this company.
Thanks again!
I'm blown away by everything this app does, even with the free version! Jolo & Joanna in support were very helpful during the free setup call. The app is very user friendly and it makes it easy to do presales and back in stock notifications. Definitely recommend.
LOVE THIS APP. Very easy to use, and when I needed some help, the support team was quick to respond and get me the assistance I needed. Thank you!
Excellent service responsive and very helpful.
This app is great for setting up new items for pre-order. Implementation is straightforward and the only issue I ran into was quickly solved by customer support. Highly recommend this app for anyone looking to list new items for pre-order!
Good service, I recommend for y’all.
The support you have provided, and the functionality of the app could not be any better. 5 stars to the team!
Perfect company and perfect service, workers are very kind and they are very useful actually
Very helpful and informative!
Really like this app and the team behind it. Easy and intuitive to use, setup took very little time. The support was also fantastic, the team helped speed up the load time plus they adjusted the layout of the pre-order button & supporting wording really quickly to better fit my site. Highly recommend.