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I am writing this immediately after having taken advantage of my free video chat with Johnathan to help me set things up. I had a bit of a unique situation that he was extremely helpful in assisting me with navigating, even venturing out into an entirely unrelated app as it needed to interface with Timesact. Over the course of an hour he very thoroughly explained each one of my options and was extremely patient in repeating himself when I did not understand something the first time. The app itself seems to function precisely as I need it to and the backend offers a lot of flexibility when it comes to payment and any other factor you can think of. In my experience so far, I would highly recommend this very thoroughly designed app for functionality of course but also because I have not thus far received customer support at such a high level from any other app I have used. Thanks a lot Johnathan, I hope Seal Subscriptions compensates you accordingly!
Perfect onboarding session with June. It was incredibly helpful to have to onboarding session. I thought I know how to use the app properly and yes for the start it was good but June helped me to get all of the potential out of it. Thank you so much!
This app works beautifully and the support is amazing! I was able to set up pre-sell for items, limit the amount of pre-sales per SKU, and customize the verbiage for the "add to cart" button. I had a few questions when first installing the program and support was fast and got what I needed done quickly. This has been one of the most seamless and positive app experiences I've had in Shopify!
Thank you so much for the amazing review! Very happy to be your pre-order technology partners and looking forward to a great campaign.
Best regards,
Andrei from Timesact
We're in a mad rush to launch our shop and have some items for pre-order so installed timesact. Since our site is highly customised we had an issue getting the right colour for the "ribbon badge" on the products. Contacted timesact support and got a reply in 10 minutes. We granted collaborator access and Princess from support sorted the customisation straight away! Very pleased with the customer service and the app overall is really easy to use.
My onboarding was great! This app is so user friendly has everything I was looking for for my online shop!
Great app and excellent support! Highly recommended
the app works great and the support was fast and really efficient, helping us to develop a particular feature.
A really great app, and the customer support is second to none! I have only started using it, and I'm already wowed by the functionality. There are features that no other pre-sale app gives you, and for a really good price. Developer Andrei personally helped in setting up my shop and provided excellent communication. I'm looking forward to recommending the app to future clients and using it in my other personal stores! Highly recommended!
Thank you for the generous review! I'm thrilled you are enjoying the app and I am sure it will become a real money maker both for you and anyone to whom you recommend it to. Thank you for your support and I am really looking forward to a great long partnership.
Best regards,
Andrei from Timesact
Highly recommend scheduling an onboarding session. Jonathan and Rommel were very helpful and helped me confirm I had things set up properly and then showed me extra features I did not know about. Looking forward to launch day!
Cannot recommend this app and their support team enough! Thank you Jonathan - it's rare to have such great customer service. The app is incredibly user-friendly and does exactly what we need it to do. Highly recommend!