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The customer service is top-tier. Not only did Andrei quickly respond to my email and fix the small formatting issue we had but he offered to make another custom enhancement just to improve customer experience on our site. Exceptional experience.
Andrei is seriously amazing! He went above and beyond for me, even when my communication turnaround time was poor. He truly is remarkable and made everything match my color palette even though I didn't ask. 10/10 would recommend working with him! He's great - Thank you, Andrei!!!!
Thank you so much for the great review! I simply love your store and am so happy to be supporting your business. Thank you for choosing us as your pre-order partners and looking forward to some amazing pre-order sales for you!
Best regards,
Andrei from Timesact
Jolo and the guys and girls are rocking. Very good support, fast and instant. The app works great and without issues. Easy to understand. Love when you can use something without the learning curve. Thank you for being so helpful, Princess.
Andrei did great!! really efficient person!! he was really fast to respond and to resolve the issue we got!
Apps works perfectly and is very easy to use and also free! Also the most amazing and fast customer support, thanks so much Andrei!
Thank you so much for the amazing review! Looking forward to some great pre-order sales for your business.
Best regards,
Andrei from Timesact
Very good app. It allows you to set up all wanted products as pre-order items. It's synchronised with Shopify so no need to change the stock manually.
All your questions are answered through an onboarding session, which is free. I had mine with June, she's a very nice lady who helped me with my questions. She was very patient and thorough. I would definitely recommand an onboarding session.
Very detailed and friendly onboarding.
Easy to use software with most of the boxes ticked.
Offers more than pre-orders - also nice Back-on-stock and Comming soon options.
Very good and helpful customer service! Could solve my issue quickly and made me understand everything!
Timesact absolutely rescued us when we were hit with supply-chain delays, making it possible for our customers to place orders with a good understanding that their orders would ship in the near future. The app reduced upset customer calls dramatically through good communication and the ability to place orders. An easy-to implement life-saver.
Thank you so much for the wonderful words! This is exactly what we aspire to and it makes us all the more motivated when awesome people validate our efforts. Thank you for choosing us as you technology partners for pre-orders and looking forward to a long-lasting relationship that will help us both keep growing.
Best regards,
Andrei from Timesact
These guys are great! The app is simple to install and configure. I cant recommend Timesact enough! I had a small issue with one of the features not immediately working because my theme is custom... but Andrei had i working in a few minutes. The customer service is amazing! Andrei was able to help me with a couple minor formatting requests, and was very responsive to feature suggestions. Also, love the pricing. Full feature free plan for small businesses! I wish more apps did business this way.
Thank you for the awesome review! You've pointed out something important and very dear to my heart. Our business model is centered around small business. Basically you do not pay us unless you are making sales because we are in this together. So I hope we are able to grow your sales with pre-orders so that we can thrive together. Thank you for letting us be a part of your entrepreneurial journey!
Best regards,
Andrei from Timesact