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Nice app and quick support.
Great app, and great customer support - Jolo was super helpful and ran though my query thoroughly and with patience to ensure the preorder feature would work for our upcoming launch.
I just had an absolute pleasure of being in a zoom meeting with Jolo. Jolo did a fantastic job at explaining everything neatly, efficiently and clear. Making sure I was following along and understanding what was happening on his end. Though I knew all of the information due to research, I still found it wonderful how well he quited the features of the app and making sure that was I read about the app was in fact truthful.
Great experience from here and a jolly good laugh as well.
Cannot wait to try the app.
Great app, super easy to use and install. We Needed assistance and emailed the team and had a response in five minutes. Highly recommend!
This app does exactly what I need, and the teams service is fast and very friendly!
The team has reached out and fixed some of the issues with the app. I hope they can improve their app even more. I look forward to what they accomplish.
OBS: This review was submitted before the person spoke in the live chat with our CTO Robert who implemented a bespoke solution to address the speed of the app for their particular website and the merchant seemed quite pleased with the solution.
Hi there,
This is Andrei, one of the co-founders here at Timesact. Thank you for your feedback and sorry for any inconvenience caused!
Each website is different of course and depending on the amount of apps/functionality it has, some items are faster/slower to load. For example a blank dawn theme of a new store is absolutely instantaneous for our app.
Some of the biggest names in DTC rely on us and in some cases we've implemented bespoke solutions to optimize speed. Since it works for them it should also work for your store. My colleague Robert implemented this for you and you seemed happy with our support when you were speaking to him directly in our live chat.
We have tried to get in contact with you via email afterwards to get more feedback from you but have had no luck so far as we believe our emails are not landing in your main inbox. Hopefully you can see this reply forwarded automatically by Shopify. Happy to chat with you anytime!
And thank you for being a loyal customer since October 2023 and continuing to be one. We appreciate your support!
Best regards,
Andrei
The app is well done but the service is what makes it a no-brainer! Highly recommend
We use this app for the "notify when back in stock." It works well and their customer service is incredible.
My experience with Jolo was excellent. He quickly provided the perfect solution for my pre-order set-up.
I have had an online store with Shopify for over 2yrs. My live chat with Kenneth from Timesact today is hands down THE BEST customer service experience I have had with any Shopify apps! Not only did he guide me, but he was also able to assist on the backend with IMMEDIATE results.