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Excellent product with first class support. Thank you to Louie for all your invaluable help and for being so friendly and supportive. Much appreciated!
Great first impression of the app! Exactly the kind of functionality that we've looking for and a great support that made customizations specifically for our store.
Nice app and quick support.
I just had an absolute pleasure of being in a zoom meeting with Jolo. Jolo did a fantastic job at explaining everything neatly, efficiently and clear. Making sure I was following along and understanding what was happening on his end. Though I knew all of the information due to research, I still found it wonderful how well he quited the features of the app and making sure that was I read about the app was in fact truthful.
Great experience from here and a jolly good laugh as well.
Cannot wait to try the app.
The team has reached out and fixed some of the issues with the app. I hope they can improve their app even more. I look forward to what they accomplish.
OBS: This review was submitted before the person spoke in the live chat with our CTO Robert who implemented a bespoke solution to address the speed of the app for their particular website and the merchant seemed quite pleased with the solution.
Hi there,
This is Andrei, one of the co-founders here at Timesact. Thank you for your feedback and sorry for any inconvenience caused!
Each website is different of course and depending on the amount of apps/functionality it has, some items are faster/slower to load. For example a blank dawn theme of a new store is absolutely instantaneous for our app.
Some of the biggest names in DTC rely on us and in some cases we've implemented bespoke solutions to optimize speed. Since it works for them it should also work for your store. My colleague Robert implemented this for you and you seemed happy with our support when you were speaking to him directly in our live chat.
We have tried to get in contact with you via email afterwards to get more feedback from you but have had no luck so far as we believe our emails are not landing in your main inbox. Hopefully you can see this reply forwarded automatically by Shopify. Happy to chat with you anytime!
And thank you for being a loyal customer since October 2023 and continuing to be one. We appreciate your support!
Best regards,
Andrei
Great app, super easy to use and install. We Needed assistance and emailed the team and had a response in five minutes. Highly recommend!
The app is well done but the service is what makes it a no-brainer! Highly recommend
We use this app for the "notify when back in stock." It works well and their customer service is incredible.
This app does exactly what I need, and the teams service is fast and very friendly!
My experience with Jolo was excellent. He quickly provided the perfect solution for my pre-order set-up.