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I have not launched my website yet, but I added this app for handling pre-orders and back in stock notifications and I booked the complimentary call with Timesact to walk me through their features. June was wonderful at showing me around the back end and helping me learn what the app can do for my business and where everything is. She was patient, friendly, knowledgeable and cheering me on the whole time. A pleasure to deal with! Thank you June!
Great App and fantastic customer support! The app works perfectly and you can count on an amazing customer support that will always be there at any time.
Thank you so much for trying out the app! And best of luck with your pre-order campaign.
Best regards,
Andrei from Timesact
We encountered some issues during the initial setup, but I wanted to express my appreciation for the exceptional responsiveness of the customer service team. Their prompt assistance was greatly appreciated.
Wanting to use this app to offer our customers Pre-order and Coming soon. The features offer us to contact our customers directly if they have registered interest as well as Pre-order options. We had some required customisation, which the support team of this app went above and beyond with. So far so good!
I had a great onboarding call and highly recommend anyone who wants to use this app to sign up for the call. Without it I would have been lost!
Update: I had a couple of issues/questions on the coming soon badge and Andrei solved it in just 10 minutes, highly recommend this app!
I just started my own ecom business in Germany and needed to set up a Pre-Order quickly. The support was so nice and helpful. Jolo guided me through the process and we set up everything for tomorrow! I am actually a bit impressed by how good the support for this app is and I can just recommend it. Especially to newcomers on shopify, like me.
The setup of this app is easy and provides all of the options that are necessary to have items up for pre-order. Support is knowledgeable and quick to respond.
Onboarding session molto chiara.
June è stata una trainer super, molto disponibile, anche quando abbiamo riscontrato delle difficoltà nel settare l'account. Grazie mille!
Die App ist einfach und klar strukturiert und funktioniert prima. Der Kundensupport von Andrei ist exzellent. Weiter so!
Vielen Dank für die freundlichen Worte und dafür, dass Sie uns als Ihren Technologiepartner für die Vorbestellung gewählt haben! Wir freuen uns auf große Dinge!
Mit freundlichen Grüßen,
Andrei von Timesact
I have just recently started using Timesact and so far the app has been great, but the tech support alone has been worth the price.
I have worked with 3 different people now, and all of them were incredibly helpful and surprisingly quick to respond.
I don't remember everyone's name, but Princess helped the out the most recently and most of my issues were resolved immediately, and the problems that needed more time were fixed within a couple of hours, where other services I have used would take days.
So far so great! I will update again once I have had more time using Timesact!