Tinify ‑ Image Optimization

Hi there, I'm the developer of the app, and first of all: thank you for taking the time to write this, even though I'm sorry it came from such a frustrating experience. You raised fair points, and I'd love the chance to make things right.

About the image order: you found a real bug, and I'm grateful you described it so clearly. Compressing an image used to re-add it at the end of the gallery, which shuffled the order and could even swap the featured image. And because the URL changed, channels like your Meta catalog saw it as a brand-new image. The good news: this is now fixed. The app replaces the image file in place, so every image keeps its exact position, URL, and media ID, including new uploads that are auto-compressed.

About "Keep originals": you're completely right, that label promised more than it delivered, and I've reworded it. The setting saves a backup of each original to your store's Files so you can restore it anytime, but the product image itself is always replaced by the compressed copy; that's simply how compression works. It's now called "Back up originals," and the help text says this clearly.

Your images: here's the silver lining, since you had backups enabled, all your originals are safe in your store's Files (Content → Files), and each one can be restored from the app's Products page. I'd genuinely like to help you get everything back, so please reach out to us at support@holymolylab.com and we'll work through it together.

About your support message: I'm so sorry you didn't hear back. We never received it, and I'd really like to figure out what went wrong. Could you let me know which email address you wrote to? t