tinyEmail; Email Marketing

Absolutely horrible experience. They couldn't see any of my customer data from Shopify. We worked on it for a week. They couldn't ever see my customer data from any prior campaigns.

They will continuously promise that they will help you, but then they won't actually do anything.

Awesome app with everything you would need to send email campaigns, and has pre-built abandoned cart, welcome, and win-back emails which is a huge time saver. Great customer support as well, and on the off chance they're not online, they answer emails super fast. Thanks!

Hi, this is a great free service for companies who want to begin email marketing.

They provide amazing support who are always ready to help. they provide solutions and make sure you are following good email practices. They provide freedom to customize almost all parts of the email and an easy to read analytics dashboard.

I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer. I have all my subscriber from our website and have consent.

I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this.

1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear.

2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end.

Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.)

3 The automation emails aren't customizable. I had to have their support staff customize the emails for me.

4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years.

If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.

I'm new to shopify and tinyemail, and i wasn't looking to add yet another shopify app fee to my business' budget. I'm giving this a 5 star for being free and relatively simple to set up. I plan on sending out my first campaign next week, so we'll see how that goes.

TinyEmail is perfect for sending email campaigns. The support team is very helpful as well. Whilst at the moment the automation is minimal, I do hope this will improve soon.

We use TinyEmail with several brands and everything is working smoothly. The support teams is very quick and effective.

Good chat support. Janhavi Singh was helpful throughout.

Ninad was very helpful and quick response to help solving the DNS setting issue! great services! thx