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I cannot get the app to sync to my existing TinyEmail account. It keeps creating a new account on install and doesn't keep the existing account logged in no matter how many times I log in. If i refresh the page, it reverts to the account they created automatically during install. The profiles are then synced to the new account and there is no way to unsync it, leaving no room to sync to my already existing account. They have a lot to work on.
Hi there, we're very sorry for the trouble. When the tinyEmail app is installed, it automatically creates a new account linked to your store — this is expected.
We’ve now released updates that allow you to connect your existing tinyEmail account to your store as well. Please check your email for instructions from our team. We’d love the chance to make this right and help you get everything set up.
— tinyEmail Support
I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer. I have all my subscriber from our website and have consent.
Hello Adore,
1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund.
2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones.
Compliance @tinyEmail
Totally useless app. Continously getting error messages during installation. Message always saying they are sorry. Could never instal it, telling me to try again. I tried at least 10 times.
We're really sorry to hear you had trouble installing the app. We’ve sent you an email so we can better understand what went wrong and help get this resolved for you as quickly as possible.
We’re here to help and would love the opportunity to get things working for you.
Absolutely horrible experience. They couldn't see any of my customer data from Shopify. We worked on it for a week. They couldn't ever see my customer data from any prior campaigns.
They will continuously promise that they will help you, but then they won't actually do anything.
Pros: easy integration and contact upload
Cons: not very user friendly / poor templates to choose from / too much of a hassle to construct an email. Two thumbs all the way down from me
We appreciate your feedback, and we are sorry to hear that you did not find our templates useful for your needs. We have modern, responsive, and designer-created templates and add new ones frequently. Our drag and drop editor supports all standard layouts and blocks and unique elements like dynamic blocks and interactive email components. In addition, we can help you understand the email builder better by running you through the process in real-time if you are open to help from our super friendly and helpful support team. Please let us know & thanks again for your feedback. We hope we can make the product even better with your help.
Integrating this app with Shopify is a real struggle. Eventually i gave up
We’re really sorry to hear about the issues you experienced while trying to integrate our app. We’ve sent you an email as well, so we can connect directly and discuss this further to get it resolved as quickly as possible.
We couldn’t find any previous support request from you, so we’d greatly appreciate any details you can share to help us investigate properly.
Thank you for your feedback, and we hope to turn this experience around for you.
Horrible UI, horrible support that is not responding. 24/7 support is a total SCAM! Don't recommend...
Hello,
I am deeply sorry to hear that your experience with our UI and support team did not meet your expectations. We strive to provide excellent 24/7 support and regret that this was not reflected in your recent interaction.
After reviewing your case, we found that our support representative responded quickly but needed additional time to consult internally on one of your queries. I understand that this delay may have impacted your tasks and hindered your product adoption, and I apologize for any inconvenience this caused.
Your feedback is incredibly valuable to us, and we are committed to making improvements based on your experience.
Please feel free to reach out to me directly at vishal@tinyemail.com for any unresolved queries or additional questions. We are dedicated to providing you with the best support possible!
really bad can not do simple thing which verify email
Hi Kamo,
Thank you for your feedback regarding the email verification process in our tinyEmail Shopify app. We understand your frustration and appreciate you taking the time to share your experience.
Email verification is a crucial step in ensuring the security and deliverability of your emails. When you verify your email address, it helps to:
Prevent spam: Unverified email addresses are often associated with spam, leading to your emails being blocked or marked as junk.
Improve deliverability: Verified emails are more likely to reach your intended recipients, increasing the effectiveness of your marketing campaigns.
Enhance security: Email verification helps to protect your account from unauthorized access and spam.
We apologize for any inconvenience caused by the verification process. We are committed to providing a seamless and user-friendly experience.
If you continue to encounter issues with email verification, please don't hesitate to contact our support team at support@tinyemail.com. We'll be happy to assist you further.
Thank you for your understanding and continued support.
