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I installed this app and start using it. After 2 days this app was frozen and never worked again. However the payment was also deducted after 7 days of trial. I contacted support and provided them the proof but no answer.
Hello Adore,
1) Our app is Free when you install it via the app store. Installing from our website is a paid service as we only offer free service to Shopify merchants. Please reach out to CS for a refund.
2) Accounts "freeze" for a violation of our Anti-Spam policy. You may only use tinyEmail to send Opt-In emails to your subscribers, not unsolicited ones.
Compliance @tinyEmail
really bad can not do simple thing which verify email
Hi Kamo,
Thank you for your feedback regarding the email verification process in our tinyEmail Shopify app. We understand your frustration and appreciate you taking the time to share your experience.
Email verification is a crucial step in ensuring the security and deliverability of your emails. When you verify your email address, it helps to:
Prevent spam: Unverified email addresses are often associated with spam, leading to your emails being blocked or marked as junk.
Improve deliverability: Verified emails are more likely to reach your intended recipients, increasing the effectiveness of your marketing campaigns.
Enhance security: Email verification helps to protect your account from unauthorized access and spam.
We apologize for any inconvenience caused by the verification process. We are committed to providing a seamless and user-friendly experience.
If you continue to encounter issues with email verification, please don't hesitate to contact our support team at support@tinyemail.com. We'll be happy to assist you further.
Thank you for your understanding and continued support.
Horrible UI, horrible support that is not responding. 24/7 support is a total SCAM! Don't recommend...
Hello,
I am deeply sorry to hear that your experience with our UI and support team did not meet your expectations. We strive to provide excellent 24/7 support and regret that this was not reflected in your recent interaction.
After reviewing your case, we found that our support representative responded quickly but needed additional time to consult internally on one of your queries. I understand that this delay may have impacted your tasks and hindered your product adoption, and I apologize for any inconvenience this caused.
Your feedback is incredibly valuable to us, and we are committed to making improvements based on your experience.
Please feel free to reach out to me directly at vishal@tinyemail.com for any unresolved queries or additional questions. We are dedicated to providing you with the best support possible!
The pricing of this app is good and some of the concepts are there too. That is about all.
I never leave reviews for apps but I don't want you wasting your time on this... i had to delay a campaign 2 weeks and ended up remaking it in a different email platform (just paid for omnisend) as I could not get this platform to work.
Originally it worked in safari, but then the platform stopped loading (just a grey screen). Then it worked in firefox, then it stopped working. Then tried brave and duck duck go's browsers and none of them worked (downloaded extra browsers). So then I tried editing and spending hours on another computer (windows pc) to edit and it worked there. However I had already spent so much time trying to get it working, it was frustrating but i didnt want to lose the time spent (i should have just cut my losses there)
I spent the time and got the campaign as I wanted it and tried to send some test emails - all went to spam (ok they are test emails).
Then I tried to use the segments - creating inside tinyemail - didnt work. Gave me 0% of the contacts which were meant to be in the segment.
Tried by making the segment in shopify and syncing - didnt work again - this time though gave me 25% of the contacts meant to be in the segment.
Then my trial ended as i had already used a week just trying to get the platform set up (despite having emailed asking for a trial extention as I couldn't access the platform itself, there was a 'we could do that' reply but no action or reply despite following up). And the whole 'segment' thing stopped working
Then I just downloaded the contacts from shopify to upload to tinyemail - that worked.
However I then sent another email - just to my own email address as a 'trial run' of the campaign. - Went instantly to spam and the emails preview did not work (the tracking link was showing in the preview, not the preview text). So I contacted support - they suggested try again. So I did that. Same issue - spam and link instead of preview text.
I messaged tiny email multiple times over the course of this about all these different issues and i got no support whatsoever - whoever I talked to had no clue and despite me sending multiple screenshots they either did not think it was an issue or asked to 'call me' - what is 'calling me' going to do late on a friday night? I have already spent hours talking to support and trying to get the campaigns set up - i have sent multiple screenshots of the issue. Talking to me on the phone is just going to waste my time.
So please do not try downloading it because it is cheaper and lets you send more emails.
After i could not solve the issue of it going to spam constantly on many different email addresses (had configured dkim and all - which they have the most confusing guide for btw) and the preview text being a link not the text, I gave up.
I paid for omnisend (which i was thinking of changing from) and remade all the emails again there (there were 8 of them).
So just don't waste your time here.. they need to 1) fix all these bugs which makes the platform unuseable 2) fix the issues with the preview 3) fix the issues with the segments 4) train their support so they know something about the platform 5) be willing to actually fix issues as opposed to make up reasons it doesnt work or just say it works when it doesnt...
And that is not even to start to talk about the bugs in the email editor or with the countdown timer (which kept getting bugs and changing the time).
Hello Anne,
We appreciate your feedback and take your concerns seriously. It's disheartening to hear about the issues you encountered, and I want you to know that we are committed to addressing these problems and improving our service.
Our product, development, and support team are all reviewing your feedback. We, above all, strive as a team to maintain and offer a stable platform and appreciate your feedback on issues you encountered that have affected your experience with our product and company.
Email delivery is at the core of what we do. We have reviewed your claims thoroughly. All the tests you sent from our platform were delivered to our seed emails' inboxes. We investigated further and saw high inboxing in our third-party tools for the emails you sent through our application.
Our segmentation tool is known as one of the best in the market, and we are disappointed that you did not experience the full benefits of this feature. We apologize for any lack of support you received in fully leveraging this powerful feature.
We are reviewing our support procedures and training to ensure our team is well-equipped to assist users with their platform-related queries promptly. We deeply regret the lack of timely and practical support you received. Our support team should have been more responsive and helpful in promptly addressing your concerns.
Thank you for bringing these concerns to our attention. Please don't hesitate to reach out with further questions or suggestions.
~
tinyEmail Customer Success
Pros: easy integration and contact upload
Cons: not very user friendly / poor templates to choose from / too much of a hassle to construct an email. Two thumbs all the way down from me
We appreciate your feedback, and we are sorry to hear that you did not find our templates useful for your needs. We have modern, responsive, and designer-created templates and add new ones frequently. Our drag and drop editor supports all standard layouts and blocks and unique elements like dynamic blocks and interactive email components. In addition, we can help you understand the email builder better by running you through the process in real-time if you are open to help from our super friendly and helpful support team. Please let us know & thanks again for your feedback. We hope we can make the product even better with your help.
They keep calling and writing me several times a day, even at the night to promote their product. I dont liked their service and deleted this app. They still call me each time, so I had to put their number on black list.
We value your feedback, and your experiences are crucial in helping us improve our services.
I have personally reviewed your case and we will not proactively reach out further.
I would like to thank you for your understanding and assure you that your concerns have our utmost attention.
If you have any additional information, please feel free to contact our 24/7 customer support line.
hahaha, another funny time-wasting app - after installing the app, there is a button that says " Click for Free Trial" then nothing happens after clicking! hahaha
but below the button says to choose a paid plan - and it brings you to 2 paid plans! hahaha hahaha.. they trick you in saying there is a trial plan but nothing happens. Screenshot the entire experience...await their CS and their "suddenly fast super service"
Hello The Strength Games,
Thank you for your feedback. We apologize for the frustration you experienced while setting up your account and selecting a preferred plan. We understand how important it is to have a smooth and hassle-free process, and we sincerely regret any inconvenience caused.
At tinyEmail, we strive to provide the best possible experience for all our customers. We want to assure you that our support team was available and ready to assist you during your account setup.
To make things right and improve your experience, we would like to offer you a second chance with a 7-day free trial. You can even choose one of our Pro plans and use it free for 7 days. This will allow you to explore our platform and its different functionalities at no cost.
In addition, we will prioritize your support requests to ensure that any issues or questions you may have are promptly addressed by our dedicated support team.
We value your business and want to ensure your satisfaction as our customer. Please let us know if you would like to take advantage of the free trial and priority support. We are committed to turning your frustration into a positive experience and providing you with the assistance you need.
Best regards,
~tinyEmail Team