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Horrible UI, horrible support that is not responding. 24/7 support is a total SCAM! Don't recommend...
Hello,
I am deeply sorry to hear that your experience with our UI and support team did not meet your expectations. We strive to provide excellent 24/7 support and regret that this was not reflected in your recent interaction.
After reviewing your case, we found that our support representative responded quickly but needed additional time to consult internally on one of your queries. I understand that this delay may have impacted your tasks and hindered your product adoption, and I apologize for any inconvenience this caused.
Your feedback is incredibly valuable to us, and we are committed to making improvements based on your experience.
Please feel free to reach out to me directly at vishal@tinyemail.com for any unresolved queries or additional questions. We are dedicated to providing you with the best support possible!
Laxman was very helpful helping us verify our email and configure our first email. Great customer service
Very easy to set up and start emailing. I am very pleased. Thank you for this app! I have always received kind, speedy customer service when I have had any issues.
Laxman helped us easily to shift our pre planned to free. Customer support was great.
Dear Budget Salon Supplies Retail,
Thank you for taking the time to leave a review!
We're so happy to hear that our customer support exceeded your expectations.
We value your feedback and are always looking for ways to improve. Knowing you're enjoying tinyEmail, we're confident it will provide you with the tools you need to create engaging email campaigns.
Should you have any questions or require further assistance in the future, please don't hesitate to reach out. We're always here to help you achieve your email marketing goals.
Thank you again for choosing tinyEmail, and we wish you continued success!
Team tinyEmail
Awesome support with the app making sure everything is setup properly
Hi M&R Automotive,
Thank you so much for taking the time to share your experience with tinyEmail!
Your positive words about our seamless setup and support team truly made our day. 🚀 We genuinely appreciate your kindness!
Our commitment is to make tinyEmail as a go-to choice for all your email marketing needs.
Don't hesitate to reach out anytime—we're available 24/7 to assist you!
Regards,
Team tinyEmail
Für eine kostenlose App bringt sie alles mit, was ich für mein E-Mail-Marketing benötige. Auch die Hilfeseiten sind bei der Einrichtung von Voreinstellungen und E-Mails super hilfreich.
We want to express our sincere gratitude for the fantastic 5-star review you recently shared with us! Your feedback truly means the world to the entire team here.
We're thrilled to hear that you find our free app comprehensive and well-equipped for your email marketing needs. Knowing that our help pages have been super helpful in guiding you through preferences and email setup is incredibly rewarding.
At tinyEmail, customer satisfaction is our priority, and we're thrilled that we could make your experience a positive one.
Thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. If you have any additional information, please feel free to contact our 24/7 customer support line.
Tricky to get started so needed some help. TUSHAR came to my rescue on chat but as it was difficult to relay what I needed and Tushar jumped on a google meet with me and talked me through everything while I shared my screen. So helpful and patient. He was brilliant.
Thank you for taking the time to share your experience with us. Your detailed review truly made our day!
We're delighted to hear that our customer success team could assist you effectively, going above and beyond to ensure you got the support you needed.
At tinyEmail, customer satisfaction is our priority, and we're thrilled that we could make your experience a positive one.
Again thank you for choosing us, and we look forward to serving you with the same level of excellence in the future. If you have any additional information, please feel free to contact our 24/7 customer support line.
Amazing customer service from Mashiar ! Quick response and amazing product ! I cant wait to use tinyEinstein
When I first set up a campaign in Mailchimp, I spent many hours figuring out how it worked and setting it up. Today was the first time I set up a campaign in Tinyemail in less than half an hour! The interface is really very friendly, easy to choose a template, add images, texts and social media. I am pleasantly surprised! Besides being friendly, Tinyemail is probably the most affordable service and yet it has everything you need! Special thanks to Mashiar for being responsive - his support is inspiring!
Tiny Email is a super email marketing platform and we upgraded from free to a premium plan. Mashiar has provided excellent support and has been really helpful in working out issues and configuring our account. We highly recommend Tiny Email.
Thank you for your kind words about tinyEmail, Terra Bella. We're glad to have you as a customer and appreciate your business! Mashiar is a great member of our support team and I'll be sure to pass on your compliments.
If there's anything we can do to continue making your experience with tinyEmail excellent, please don't hesitate to let us know. We love hearing from our customers and using their feedback to improve our platform. Thanks again for choosing tinyEmail!
