tiny Email Marketing

Laxman was extremely helpful in getting my account setup and gave me a walkthrough of all the features! Very patient, professional and knowledgeable! There are a lot of features to explore so I'm on my way :-)

I would advise people to look elsewhere. I'm ultimately sticking with them for now, but only because I've already invested so very much time into this.

1 Their support team is absent. You have to first convince the AI to let you talk to a human, then the humans disappear mid-conversation. I've seen other reviews that say they received great support, but I largely have not. If the issue isn't solved by them referring me to a file in their documentation, then they disappear.

2 I have had problem after problem, and the support team first tries to blame me every time. First, I couldn't get the Free full version promised to Shopify users despite signing up through Shopify. After wasting a few hours of my time going through the steps from Support, they then wanted to do a screen share so they could try the very things I had JUST done, then they finally went looking and determined it was an issue on their end.

Then, I realized the automations weren't being sent out. Two weeks of blaming me, that my form wasn't set up correctly. But the form was working perfectly (though it was a BEAR to install). Emails were getting added. They just weren't getting the Welcome email. Two weeks, and they finally went looking and realized it was a problem on their end. One employee said yes, it was a problem on their end, and we confirmed it was all fixed. Then another employee came back with telling me it was still all my fault and it wouldn't be fixed until I did x, y, and z. (wrong, it's working fine now.)

3 The automation emails aren't customizable. I had to have their support staff customize the emails for me.

4 The process of getting things set up is not great compared to the other four services I've used in the last 20 years.

If you've got a LOT of time and energy to put into getting this set up and working, this might be a great choice for you. If you'd like something quick and easy, this isn't it. If you need great service that's available when you are, this isn't it.

Laxman helped us easily to shift our pre planned to free. Customer support was great.

I just started this app today, but if it is as good as their customer service, I know I made the right decision. Rahul their customer agent was so helpful, kind and patient with me today that he should get a raise.

Great job Rahul and Tiny Email for hiring him.

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