Recensioner (173)
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Initially the app was not working. They tried everything and worked diligently to fix my problem and through Loy explain to me what the features are and how it works. Excited to try it out. Laxman assisted me
My overall experience was amazing!!! This app is a great addition to my store and is easy to navigate. Laxman was very helpful and fast. He displayed great customer service and he was available to answer my questions promptly. I would encourage you all to try it out for yourself. I highly recommend this app and developer!
i really like the customer service the start with 5 minutes after downloading. Looking forward to testing the software- thank you Ruchi
This app is so far an amazing experience! Laxman had called me wishing minutes of downloading and onboarding and helping walk me through the application! I am looking forward to the future with tinyAlbert at my side! Let's Go!
I have just installed this app. They provide great customer support. I was helped by Vidya as she explained all the features to me and helped me set up the app.
Laxman, is a true scholar! Very informative on how to navigate through the app to give you all the tools you need to be successful ! Tiny Albert is the way to go !
Firstly, the amount of asking to leave a 5 star review before you've even used the app - hmm that should've warned me.
I learned about this app from Matt from Future Tools.
The support seemed genuine and quick - until I was hit with "pay us $6 to clean your list".
But the cleaning did literally nothing - but I was assured that "Your list has been cleaned, reloaded into your system and your account has been unlocked. Your subscriber count didn't change (as none of those were invalid addresses) but the total customer count with email addresses changed."
I kept telling Tiny Albert - why is your app saying I have 4700+ subscribers I can market to, but Shopify only allows 328 emails to be sent out?
For this, they were charging $90 a month. But less than 10 percent of my list is marketable (my fault as I imported customers from another store - my bad"
But asking constantly - we can help you - but first leave a 5 star review- and when I said I'll leave a five star review when I see results... well I didn't see any results. Not one sale. But the app looked fun!
So bye bye.
Hello Royal Flushh,
Thank you for sharing your feedback with us. We appreciate your honesty and want to address the concerns you've raised in your review.
1. Review Request: We understand your frustration regarding the review request. Our feedback system is designed to collect input from our customers at various touchpoints, including post-app installation for the onboarding experience. Please know that the request for a review that was triggered was not tied to usage-related experience, and we apologize if this was not made clear or if you had your own reservations.
2. List Cleaning: We want to clarify that we do not offer list cleaning services as a standard feature. However, when customers request to optimize their email delivery by cleaning their list, we provide this service for a fee. We apologize if there was any confusion regarding the list cleaning process, and we appreciate your feedback on this matter.
3. Subscribers and Pricing: We want to assure you that we do not impose any restrictions on users to import customers from third-party tools or on the volume of customers imported. Our pricing is based on the total volume of customers imported, including subscribers. However, we understand the importance of flexibility, and you always have the option to customize the list count to suit your email-sending needs.
We sincerely apologize for any inconvenience or misunderstanding you may have experienced during your time with us. Your feedback helps us improve our services and better meet the needs of our customers.
If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your business and would welcome the opportunity to address any issues you may have.
We hope to hear back from you soon!
Best regards,
Team TinyAlbert 🚀
I found this app from a YouTube vid because the tutorials alone for other email marketing apps seemed daunting. This app is incredible and there is amazing customer service, I spoke with Vidya Shekhar about an issue and she stayed and not only helped me with the issue but walked me through the whole app! I highly recommend this app!
There are plenty of marketing emails to use on this app that are automated generated for you and sent of for you for only $3 so I would definitely recommend it.
this app is definitely worth using on your store and takes care of all the hardworking for you allowing you time to focus on other important aspects in your business! I definitely recommend installing this app.