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15. marts 2024

Literally did nothing, it said it was backing up so I left it for a day.

Came back and see 0 items backed up, no errors or progress of any kind.

Huge waste of time

Duel Kingdom
Cirka 11 timer bruger appen
TK Digital Ltd svarede 17. marts 2024


We investigated the store and found out It had 53000 products to backup. The backup was created in 7 hours and finished on 2024-03-16 01:27 UTC and seems the app was uninstalled on 2024-03-16 01:30 UTC

It just was finished when It seems you have left our app and went to uninstall It. It's really unfortunate because we missed you like by 5 minutes and would have avoided this situation.

If you re-install our app and leave It be - It will do free automatic backups for you every day! Just will take about 7 to 10 hours to fully complete It due to the amount of products you have.

Tried communicating with the merchant, but got completely ignored. Really sad to get into these kind of situations when everything worked, just took time.

First reply:

Sorry for the inconvenience caused. I responded to you instantly once I saw your message, but never heard back from you.

Would you mind installing our app back ? We will help you back up your store. Would like just to investigate where It was stuck.

Also I'm not sure how It's a huge waste of time when you just install, click one button and leave It be! Also instead of paying hundreds of dollars to other apps, give us another chance and we will make It right!