Overall rating
Counts per rating level
  • 90% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
February 17, 2023

Absolutely won't load, just spins saying wait to load. Have waited 3 days, have sent many messages and no one response.
This isn't a real app. And pretty sure, the 5 star reviews on here are bogus.

DBC Baby Bedding Co
United States
2 days using the app
tinyEinstein replied February 19, 2023

Hi DBC Baby Bedding Co,

We're very sorry that tinyEinstein would not load for you and that customer support was unreachable. It is disappointing to hear this as we pride ourselves on prompt and fantastic customer support.

Our team is aware of the login issue impacting some users and working hard to fix this issue as soon as possible.

Because we were unable to create your account, we were also unable to collect your contact information allowing support to follow up with you.

You have rightfully identified a gap in our support process. We have now added 'email address' as a required field while starting a chat, so if registration fails or a nonuser submits an inquiry, we can respond to the email provided.

We appreciate you identifying this issue for us. As a result, our CEO sought out your contact information online and has reached out to your business to apologize for your experience.

If you or anyone is experiencing product issues, you can reach us via the chat or by:

Email: support@tinyeinstein.ai
Phone: +1 (866) 488-3370
Hours: Monday to Friday from 10 am EST to 8 pm EST

We apologize for your frustrations as we go through the kinks of launching this app & appreciate your feedback!

The tinyEinstein Team

April 29, 2023

O dispositivo continua apresentando problemas como travamentos, dificuldades para carregar páginas e erros frequentes durante o carregamento. Esses problemas podem afetar a experiência do usuário e impedir que ele acesse o conteúdo desejado.

Smart Buys Shop
United Kingdom
24 minutes using the app
tinyEinstein replied May 12, 2023

Hello Smart Buys Shop,

Thank you so much for your feedback. We sincerely apologize for any inconvenience you experienced while using our product. We understand how frustrating it can be, and we want to assure you that we take your feedback seriously.

We appreciate your input, and we want to let you know that we have taken immediate action to address the issues you encountered. Our team has worked diligently to implement several improvements to enhance your overall experience. These include optimizing loading times to ensure faster performance and streamlining the registration process for a smoother and more user-friendly interaction.

We genuinely value your satisfaction, and we would like to invite you to take advantage of a free trial of our updated product. This will allow you to witness firsthand the positive changes we have made based on your valuable feedback. We encourage you to try it out and share any further thoughts or suggestions you may have. Your insights are essential to us as we strive to continually improve our offerings.

Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. We hope that you will give us another opportunity to serve you and exceed your expectations.

Best regards,
Tim Van Winckle