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This is an outdated app listing, which shows an older version of the app. The current app looks nothing like what the screenshots show.
There is no theme snippet used to install the app, as suggested by the screenshots. We are using a Shopify vintage theme, and they do not provide any support.
When I reached out to the support email, the responses were very basic and not helpful in getting the app to work for us.
We ended up uninstalling the app because they stated "Unfortunately, your current theme isn't compatible with our app".
We sincerely apologize any inconvenience you may have experienced with the app. We understand the frustration that can arise when the app does not perform as expected. We have removed the snippet file from the theme code and transitioned to using a theme app extension in line with the Shopify online store 2.0.
We sincerely apologize for any confusion or inconvenience you may have encountered while consulting our guides. The new steps for usage have been outlined within the app itself. Your satisfaction is of utmost importance to us, and we are fully committed to resolving this issue to your satisfaction.
If you have any further questions or concerns, please feel free to contact us directly via chat or email.
I don’t need to be charged for this app! I will not be using it
We apologize that our app my have not meet your needs and would love your feedback on how to better improve our app.
To ensure you are not charged, you needed to uninstall the app from your store using the standard Shopify App uninstall process. If you have already been charged, we would be happy to assist you with a refund.
i uninstalled your app and you all are still charging me. i never installed this app in the first place and they had been charging me over a year and will not do anything about it. they dont even have a customer service you can contact. i am about to take legal action. this is not okay and not good business
Hi there,
We sincerely apologize for the challenges you've faced with our app's billing. We have already reached out to you directly regarding your concerns and would like to provide additional clarity on the situation.
Our customer service team has been responsive since the beginning, and we've diligently replied to every message you've sent our way. We value your feedback and are committed to addressing your concerns promptly.
We understand your frustration regarding the app charges, and we'd like to clarify a few important points, as we had mentioned earlier via the support ticket you had created:
App Installation: Installing an app on Shopify is solely the responsibility of the store owner. It is not impossible for an app to be installed without your knowledge and consent. We do not have the capability to install our app on a store. You, as a store owner, install the app and approve app charges.
Refund Policy: Our refund policy typically covers the last month's payment for users who wish to cancel their subscriptions. However, we understand your unique situation, and in an effort to demonstrate goodwill, we have decided to refund you for the last 3 months of app charges.
Timely Responses: We value your time, and we want to highlight that you reached out to our customer support on August 23, 2023. On the very same day, our customer support team responded to your inquiry.
Refund Issued: To address your concerns promptly, we processed a refund for the charges related to the last 3 months of app usage, dating back to June 23rd, 2023.
We genuinely apologize for any confusion or inconvenience you've experienced during this process. Your satisfaction is important to us, and we're committed to ensuring that this issue is resolved to your satisfaction.
If you have any further questions or concerns, please do not hesitate to reach out to us directly through chat or email.
Best regards,
Customer Support Team - Tip Cup App