Tip Quik | Tip Pop‑up in Cart , 9 reviews
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Nice guy but if you need support make sure this is not a project coming down to the wire. You will need to follow-up multiple times to get replies, so meanwhile don't get caught waiting on them to make any deadlines.
Hi there, sorry I wasn't able to get your customization request done on the same business day you requested it on, in time for the promotion you wanted to run. I try to reply to all support and customization requests as fast as I can. I believe I responded to all your emails within 24 hours.
We are usually always very busy with custom development requests, so we work off a first come, first serve basis. I'd be happy to make your requested customization, it would just take us a couple of business days to get done. It's mostly just a one-man show running this app, so your patience is appreciated here. Thanks.
Tip Quick advertised customizing with the paid upgrade, and they didn't come through for me. I reached out to Alex to inform him of the emergency that I had with numerous of screen shots because of customer complaints. I reached out numerous of times hoping to get a solution and explanation and its going on a week and a half with no response from numerous emails I sent. He told me to check spam, but there wasn't any emails from him at all. I have the receipts to show. He just left us hanging leaving us no choice, but to go back to the old app and he never refunded me. Not sure if this guy is a scammer or what. Beware!!!!
Hi there, I replied to all of the support emails you have sent over. Can you please check your spam emails? You mentioned that you needed a customization done on your store in a specific way, but what you wanted done is not possible due to Shopify technical limitations. I assisted you for free to remove code and add code from other third-party apps, so not sure what else I could have explained or done here to help. I helped you to revert back to the old tip app you are using, explained how I can't make the customization you want done, you stopped using the app, and then still leave me a bad review. Not sure I understand the reasoning here. Happy to refund you for the subscription costs if you have subscribed to a premium plan, let me know.