Tipo Appointment Booking

I recently encountered an issue with the Tipo Bookings plugin and, expecting swift assistance, I reached out to their support team. As a premium user, I anticipated a level of service that justified the extra cost. Unfortunately, my experience fell short of expectations.

It took a staggering 22 hours to receive a response to my support ticket. This delay was not only frustrating but also impacted my workflow significantly. In a fast-paced environment, such long waiting times are impractical and can lead to serious setbacks.

While the plugin itself functions adequately, the support service, which is a crucial aspect of any premium product, was disappointingly slow. For a service that charges extra for premium support, one would expect a more efficient and responsive helpdesk.

In summary, while the Tipo Bookings plugin might meet basic needs, those considering the premium version for faster support might want to temper their expectations.

I wish they back to the old version. Since december 2023. I get always problem. Now the big problem is all my clients can't recived any confirmation and they can't find the solution how to fix. I am so sad becuse i am using this app for almost 3 years or 4 years. so sad and disappointed and don't recommend it if you manage your own website like me.

It used to work great, but then suddenly our customers can no longer see our availability times and are unable to schedule. It's been over a week and Tipo has not responded to our request for help. We must replace it with something that works.

It started out good but you quickly realize that its a mess and customer service is horrible. For example, you have a booking for two people on one reservation. One of the people cant make it. The system doesn't allow you to edit the reservation from two to one. It makes you delete the entire booking and create a new one. That's just one of many issues.

Loads of appointments get an error and don't come through. Customer service doesn't help. Very annoying because i've got a few orders in this app so I can't switch to another app because they will get lost.

Very confusing to use and could not get it working on my site. It's hard to navigate and find out where I need to turn on my products and where I can configure things. Disappointed.

UPDATE:

The calendar is buggy and shows different availability depending on the user and device. Some of my customers report that they see different availabilities depending on if they're on their phone or PC. I am also able to see availabilities in my calendar from my end that are not supposed to be available. Some of my clients are getting very frustrated when I have to tell them that I have to reject their bookings because it overlaps with other bookings.

I sent a report to Tipo 4 days and have not received a response.

----
The app supports multiple products, flexible time scheduling, and has a good customer interface. For a free app, it's already better than most paid calendar booking apps. Something I'd like to see improved in the future, however, are:
- Ability to include a text description on the booking page
- More ease of use for uploading your own images for the calendar background.

I was excited to try this app, however after 40 minutes I still can't find the code to add to my website. :(

I think your IT team meant to put this survey at the end of the installation process instead of the end. Wouldn't want to mislead someone if I haven't installed or tried it yet. so I'm not sure yet

The app often fails to load orders, and I have to contact support every time and wait a long time for a response and a fix.