Tipo Product Auction

Overall this is a decent app compared to the other auction apps. Pretty simple to use and set up.

The most serious drawback is that is if you are running multiple item auctions the app creates draft invoices for EACH lot and automatically sends to customers for payment, no way to stop it. If a customer wins more than one lot an invoice is generated and sent for every single one individually. At the end of the ENTIRE auction all multiple lot winners need to have a consolidated draft order listing the lots and price to pay. No way is someone winning 5+ lots and having to pay each individually.

** Update - Support is great and reached out immediately. We did not find a complete fix to this but they were able to disable sending the draft invoices to the customer. It will create "Open" draft orders that you can then edit and send to the customer manually. You would still have to consolidate the draft orders manually but you can make your customers happy by only sending one invoice for the multiple lots won. This had to be disabled by Tipo as well as the checkout now popup that shows up if the customer is on the page when they win the auction.

You will also need to either A: disable the "He (she) has won an auction" notification or B: remove the complete purchase button from the notification email template in the notification settings of the Tipo app.

A staggered lot start time would have been a nice feature so they wouldn't all go off at once. You could use popcorn bidding but they still initially all end at the same time if no one bids.

Auction results disappear from the product as soon as it ends. Would be nice to leave the results up for x amount of time so bidders can review the lots and see what they went for.

The Direct bid and automatic bid boxes being separate is confusing to bidders. Bidders are using the bid directly box not realizing they are not placing a max bid that will place bids when they are outbid like the automatic or proxy bid box. IMHO this should be a single box where bidders can just place their bid and it will increase the bid automatically to the max only when being outbid. I did adjust the settings translations to add a warning to each of these boxes to help with confusion for now.

Sometimes the auction widget lags on the collection page. Takes several seconds to populate all the while showing the original item price. Make sure to set all of your auction products to $1 if you don't want people seeing the price you originally had on the product.

Overall the app is ok, easier to setup than some of the other options and there are not that many options. Will keep this around now instead of using one of the other ones.

Support is top notch and helped me with my problems within a couple of hours. Thank you for that. You have yourself a customer ;)

Easy to use and set up. But this is only for sites who will have few auctions, less than 25. Can't checkout once when a customer wins multiple auctions, separate checkout link for every won auction found in account page. If they can fix that issue I would be back to try again.

If you want multiple auctions with different end times, you have to create a new auction and then put your product in that auction. Again, if you had many auctions that would be very hard to manage a new auction for every different closing time.

I also looked up all of these sites who reviewed this app and there are only two websites currently using it, one with 22 auctions selling farm equipment in Sweden, and another one with 6 auctions selling leather products in the USA. I really wish this app would have been the solution for large scale.

Great customer service with fast response time!

The app looks really slick, and works well most of the time. Support has been responsive to issues and questions I've had. It REALLY needs a way for customers to combine winning bids into one order though. Also, with our use case at least, we like to stagger the ending times of our auctions by 5-10 minutes so people can finish bidding on one item, and start last-minute bidding on the next. To accomplish this, I currently have to make a whole new auction for EVERY item, which gets really time consuming. It would be really nice if there could be a "stagger ending times by X minutes" check box, so I could only setup one auction with all the items, and it would stagger the endings for me.

It took a little bit to set things up the first time, but any issues were primarily user error. Now that it's up and running it has more than paid for itself as an extra unique thing on our site. I had one time that a site update caused it to stop working, but they were very responsive and got it fixed.

This app was working fine when we did our own page and coding but since we've starting their javascript on our collection, it hasn't worked well. The information would just not load properly, especially on mobile. It's been a week that I try to get support to look into the issue, and I don't know if I speak to multiple people at the same time, but they simply reply with answers that have nothing to do with the original problem. Very disappointing. We will be looking for another app.