TiXel ‑ Multiple TikTok Pixels , 134 reviews

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
    130
  • 1% of ratings are 4 stars
    1
  • 1% of ratings are 3 stars
    2
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
    1
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient management of Shopify stores, especially for those running TikTok ads. It's praised for its ability to install multiple pixels, track sales value, and resolve tracking issues across various international stores. Merchants value its easy setup, clear instructions, and seamless Shopify integration. The support team is commended for their quick response and problem-solving skills, even outside regular business hours. The app is also noted for its fair pricing and time-saving capabilities.

December 16, 2022

Huge issue - won't charge us but is charging us??? and is installed but can't use and won't open because we stuck at payment page.

Pets Planet SA
South Africa
About 23 hours using the app
Effective Apps replied December 16, 2022

UPDATE:
The billing issue is resolved, we are waiting for you to confirm :-)
I tried to reach out to you via email but never heard back.
Have a great day! :-)
-Shahar

--

Hi,
Thank you for your review and for sharing a loom screen recording of the issue.
That issue seems to be related to Shopify's Billing - because the subscription approval screen is entirely related to Shopify and not to our app.

We've witnessed that this issue resolves automatically by uninstalling and then re-installing the app, would you be able to try that? We will also reach out to Shopify regarding this strange issue that prevents merchants from activating the app's subscription.

Update: We have reported to Shopify about the billing issue and await their reply. In the meantime, we instructed the merchant to uninstall and reinstall the app, as it appears that it resolves the mentioned issue.

Thanks again! :-)
-Shahar

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