TiXel: Install Multiple Pixels , 153 reseñas

Calificación general
4,9
Recuentos por nivel de calificación
  • El 97% de las calificaciones son de 5 estrellas
    148
  • El 1% de las calificaciones son de 4 estrellas
    2
  • El 1% de las calificaciones son de 3 estrellas
    2
  • El 0% de las calificaciones son de 2 estrellas
  • El 1% de las calificaciones son de 1 estrellas
    1
16 de diciembre de 2022

Huge issue - won't charge us but is charging us??? and is installed but can't use and won't open because we stuck at payment page.

Pets Planet SA
Sudáfrica
Alrededor de 23 horas usando la aplicación
Effective Apps respondió 16 de diciembre de 2022

UPDATE:
The billing issue is resolved, we are waiting for you to confirm :-)
I tried to reach out to you via email but never heard back.
Have a great day! :-)
-Shahar

--

Hi,
Thank you for your review and for sharing a loom screen recording of the issue.
That issue seems to be related to Shopify's Billing - because the subscription approval screen is entirely related to Shopify and not to our app.

We've witnessed that this issue resolves automatically by uninstalling and then re-installing the app, would you be able to try that? We will also reach out to Shopify regarding this strange issue that prevents merchants from activating the app's subscription.

Update: We have reported to Shopify about the billing issue and await their reply. In the meantime, we instructed the merchant to uninstall and reinstall the app, as it appears that it resolves the mentioned issue.

Thanks again! :-)
-Shahar

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