Toki: Loyalty + Memberships

We've been using Toki for our Loyalty & Membership program at Tiri Pro, and it's been an absolute game-changer!
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Setting it up was simple after utilizing their convenient templates, and the app integrated easily with our Shopify store.
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What's been really phenomenal is how Toki handles all the loyalty rewards & membership build-outs alongside our team through launch. We were able to create a really dynamic experience that allows our brand to evolve.
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It's made keeping our customers engaged, incentivized, and coming back for more a total cakewalk. We’re learning valuable insights, our community is getting rewarded, and it’s all done in a beautifully branded interface that we made in Toki’s backend.
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Our customers absolutely love the exclusive perks and how smoothly everything works for them. But with that, I've got to give a shoutout to Toki's customer service team too. Whenever we've needed help, they're right there with the answers and great advice. Can't say enough about how helpful they've been!
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Elise, the founder, is a total visionary, which we love (and we are too!). It’s rare to see founders be so involved with onboarding and customer satisfaction, so it made it very easy to make it work.
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If you're looking for a way to really boost customer loyalty and drive more sales, we at Tiri Pro can't recommend Toki enough. They've nailed it for us!

Toki stands out as a top-tier loyalty app for Shopify, offering a comprehensive suite of tools to enhance customer retention and experience. Its standout feature is the versatility in loyalty activities, allowing businesses to tailor programs creatively. From earning points through purchases to engaging challenges that unlock rewards, Toki keeps users engaged and incentivized. The app also introduces a Wallet Pass for Google and Apple, streamlining how customers track loyalty levels and rewards, making it effortless to redeem benefits or invite friends. Moreover, Toki's support team is exceptional, providing fast, responsive service and actively listening to user feedback to continually improve the platform. This combination of flexible loyalty program design, user-friendly features, and outstanding support makes Toki an invaluable asset for Shopify merchants aiming to elevate their customer engagement and loyalty strategies. It’s a game-changer for stores looking to boost repeat business and foster deep, lasting customer relationships.

The Toki team has been great in supporting our referral campaign. Despite their small team size, they consistently delivered updates promptly to meet our needs. Their flexible billing structure has been particularly useful, allowing us to test the market before making a significant budget commitment, unlike many of their competitors. I recommend Toki to anyone in need of a referral program integration. Give them a try, and you'll be glad you did.

Working with the Toki team has been a breeze. Brilliant minds with answers to every problem. Their app has made our day-to-day significantly easier. They have replaced Loyalty Lion capabilities + several more that LL was missing. The backend is intuitive and easy to navigate. Highly recommended.

We recognized the importance of a loyalty program for our brand, and sought a solution that could offer more than just cash back and incentives to our customers.
Toki was that solution!
Our goal was to have a platform that would allow customizable loyalty programs and a referral system where customers can present their own apple/ google wallet pass to not only give discounts but also to receive credits in doing so.
In addition the exceptional level of customer support provided by their customer support is unbelievable. It exceeded any other support experience we had encountered before. The product itself is outstanding, constantly evolving, and has proven to be highly effective in increasing customer engagement and boosting revenue.
If you're seeking a way to actively engage with your customers beyond SMS and Email, we highly recommend the Toki app.

I wanted to highlight a few things about the Toki app that I believe set it apart from the overwhelming number of choices for loyalty and reward apps out there.

1. Their Team: they take customer support seriously and their enthusiasm to figure out ways to truly customize to meet your loyalty and membership needs is huge. I've spoken with both Jason and Elise during my time on the app and they have felt like an extension of our team vs. the cold, rehearsed app sales/client success managers I'm used to.

2. Their Product: I was so impressed by what Toki was building, the sheer breadth of their features is huge. You can really feel that they are trying to be leaders in their space and innovate alongside their customers. To list a few more unique features they offer: store credit, paid memberships, apple wallet passes for in-person redemption/shopping, community channels, alliances to cross promote with other brands, exclusive member-only products, and so much more.

3. Their Design Portal: it allows you to have so much customization over their widgets whether you want a pop-up, embedded, or to build your own pages with specific sections. Other loyalty apps we've tried were very rigid in their design offering, only allowing you to customize colours, logos and icons.

The app has been an awesome way for us to better engage our customer and give them incentives to come back to our shop more often. Our customers love it.

Aside from the commercial benefits, the Toki team is top notch. They provide incredible support - highly responsive, knowledgable, accommodating, and on a mission to help out store owners as best as possible.

Highly recommend going with Toki if you're considering a rewards program for your brand.

Toki has been a really excellent partner as we explore our entry into Loyalty and Referral. Elise and her team have been extremely accommodating and receptive to feedback, often building our requests directly into their product roadmap. We've ben focused on referral first, and I'm exciting to expand our Loyalty program next!

We just launched and the customers are responding warmly to the opportunity to collect points! We experienced a lot of support from the onboarding team with Toki. They were there to help us every step of the way!

Absolutely love the Toki rewards program plugin for my Shopify store! It seamlessly integrates into my website, making it incredibly easy for customers to earn and redeem points. The customization options are fantastic, allowing me to tailor the program to fit my brand perfectly. Plus, the analytics feature provides valuable insights into customer behavior. A must-have for any e-commerce business looking to boost customer loyalty and engagement!