Toki Loyalty Program & Rewards

We’ve been using Toki for our loyalty program for about a year, and it’s been nothing but solid. Setup was smooth, the platform runs clean, and it does exactly what we need it to. More importantly, their customer service has been top-notch- quick replies, clear answers, and a real understanding of our goals.

I recently integrated a Toki loyalty app into my e-commerce store, and I couldn't be happier with the results! The app has completely transformed how I engage with my customers and build lasting relationships.

The setup was straightforward and user-friendly from the start. The interface is intuitive, making it easy to customize the loyalty program to align with my brand's values. I love how I can tailor rewards to incentivize specific actions, like repeat purchases or social media shares.

My customers have responded positively, too! Since implementing the loyalty program, I've noticed an increase in repeat visits and a spike in customer engagement. It's wonderful to see them excited about earning points and redeeming rewards, which not only improves customer satisfaction but also boosts my sales.

Another highlight is the analytics feature. I can track participation rates and measure the impact of the loyalty program on my sales, allowing me to refine my strategies effectively. Plus, the customer support team has been incredibly helpful, promptly answering my queries and offering valuable advice on optimizing the app's features.

Overall, I highly recommend the Toki loyalty app to any store owner looking to enhance customer loyalty. It’s a game-changer for driving repeat business and fostering a loyal customer base!

We are an omnichannel retailer who needed a loyalty program that would provide meaningful customer engagement online while offering simplicity and ease of use in Shopify POS. TOKI has surpassed our expectations in both regards.
What we love:
-the integration with Apple and Google wallets out of the box
-the flexibility with program rewards which support 1:1 dollar matching, or points for rewards, or both
-the depth of reward options available in the shopifyPOS app
-the astounding speed at which support requests are reviewed, responded to, and resolved.

What took some time to get comfortable with:
-the nomenclature and controls. this is a very, very flexible/customizable platform, and with that comes complexity and a learning curve

that's it really.

We are only 30 days post launch, but i feel we have encountered a full set of use cases that give me confidence in this partnership going forward.

After transitioning from Yotpo, we were in search of a more integrated and customizable loyalty solution. Toki has not only met but exceeded our expectations. The platform's comprehensive features have streamlined our operations and enhanced customer engagement.​

A special shoutout to Jason, whose expertise and dedication made our migration process smooth and stress-free. His prompt responses and tailored solutions addressed our unique needs, ensuring a flawless setup. The level of personalized support we've received is unparalleled.

We've been very impressed with Toki and they have been extremely helpful throughout the setup process. The team worked with us on several customizations and our customers love it so far. Highly recommend.