Tolstoy AI Shoppable Video UGC

RIGHT SUPPORT WHEN NEEDED — but watch the charges/impressions

Tolstoy is an excellent app — shoppable video stories for e-commerce really bring products to life. We’ve used it for over a year and it definitely adds value.

We did face a difficult experience with charges that added up to thousands of dollars over many months, mainly due to our own lack of attention. The app does send monthly usage emails, but we overlooked them. Thankfully, once we reached out, the team — including the CEO — listened and worked with us to find a fair solution. That level of support gave us confidence to continue with them.

The concept is strong, the team truly cares, and the app delivers real value. Just be mindful to keep an eye on usage so you don’t get caught off guard. The integrations with Instagram, Google Drive and TikTok are a great tool of this app.

Great feature-rich app, and I really appreciate the support team. They’re incredibly patient and helpful. There’s just a small issue for those in the JST time zone, but they really went above and beyond to assist. If I had one suggestion, it would be about the chat notification system. Sometimes it doesn't send email alerts, so you have to keep an eye on the chat box. Other than that, great experience overall!

Wonderful customer experience working with Mikaela to troubleshoot and solve for shoppable vs non shoppable videos/products!!!

Uploading videos has been a breeze, the support has been hands down the best! Im so excited to add these shoppable videos to my website and so grateful for the recommendation from a fellow shopify friend!

Great app, crappy UX interface. It takes me 3x longer to work inside Tolstoy than getting work done.

The app when you can manage to get it set up after hours of work is great. If they would fix the UX experience I def would give it 5 stars. But I am looking for other options now.

Fantastic app! It looks great on our product pages and really helps show our products in action. As others have noted, the back-end UI could use some refinement. It's nearly there but can be frustrating to use at times. For instance, being able to click a product in the library and jump straight to it for adding more videos would be a big improvement.

App um lixo, cobrou mais de 1000 reais sem avisar

Honestly It’s difficult to find a faster and better CX response than what i have seen with these guys in Toolstoy. The person that attended me was Mikaela and she has been amazingly resolutive with a response rate below 1-2 hours for 5-6 different inquiries, supporting with screenshots and always very kind. Just for that I consider Toolstoy a trustworthy partner.

Works so well for our audience - already converted $8k in sales in under a week.

Super cool app and the support team is the best!