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No good, super slow and videos don't come out nice even with prompts
Excellent concept and service. Easy to work with.
Awesome support and help! Creative app to enhance and drive conversions to any shop
Very good customer service and it really drive selling for my store
RIGHT SUPPORT WHEN NEEDED — but watch the charges/impressions
Tolstoy is an excellent app — shoppable video stories for e-commerce really bring products to life. We’ve used it for over a year and it definitely adds value.
We did face a difficult experience with charges that added up to thousands of dollars over many months, mainly due to our own lack of attention. The app does send monthly usage emails, but we overlooked them. Thankfully, once we reached out, the team — including the CEO — listened and worked with us to find a fair solution. That level of support gave us confidence to continue with them.
The concept is strong, the team truly cares, and the app delivers real value. Just be mindful to keep an eye on usage so you don’t get caught off guard. The integrations with Instagram, Google Drive and TikTok are a great tool of this app.
Wonderful customer experience working with Mikaela to troubleshoot and solve for shoppable vs non shoppable videos/products!!!
I have been using the app for more than a year on a couple of my stores and it's amazing! It's easy to navigate and the Customer Case team is always there to help you if you encounter any issues or difficulties.
Great training experience and onboarding call. Very helpful
Amazing Customer Support and Visually Stunning Tool!!!
I can't say enough good things about Tolstoy. Mr. Buluran, the Customer Success Manager assigned to us, was incredible attentive, spending over an hour and a half helping me set up the app and ensuring everything was working perfectly. That level of support truly made a difference. (Thank you Francis!!!)
As for the app itself, I was blown away by how visually engaging it made our webpage look. Seeing our products in motion adds a completely different dynamic compared to still images - it's like the content came to life! Tolstoy should be a core part of customer experience strategy for retail brands.
Highly recommend!
Uploading videos has been a breeze, the support has been hands down the best! Im so excited to add these shoppable videos to my website and so grateful for the recommendation from a fellow shopify friend!