Avis (242)
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Great app and brilliant support
very easy to use
Super impressive product and more impressive team. They really go out of their way to listen to customer feedback, ideas and business problems and then quickly ship solutions. They're on their way to becoming our full AI suite of tools
The app is good, but all the extended functions are not worth the extortionate variable costs this app generates.
Buyer beware - keep a very close eye on your impressions and expect hefty monthly fees for that usage.
We have chose to remove the app in favour of less functional alternatives that offer the core functions we needed at 1/10th the price.
Very good customer service and it really drive selling for my store
Excellent concept and service. Easy to work with.
No good, super slow and videos don't come out nice even with prompts
Tolstoy is the best app for having videos on shopify stores, and the support is very kind helpful
Great training experience and onboarding call. Very helpful
We are so excited to have this app on our website. Having UGC videos will definitely increase our conversion rate. Niezl from support is super helpful and we highly recommend!
RIGHT SUPPORT WHEN NEEDED — but watch the charges/impressions
Tolstoy is an excellent app — shoppable video stories for e-commerce really bring products to life. We’ve used it for over a year and it definitely adds value.
We did face a difficult experience with charges that added up to thousands of dollars over many months, mainly due to our own lack of attention. The app does send monthly usage emails, but we overlooked them. Thankfully, once we reached out, the team — including the CEO — listened and worked with us to find a fair solution. That level of support gave us confidence to continue with them.
The concept is strong, the team truly cares, and the app delivers real value. Just be mindful to keep an eye on usage so you don’t get caught off guard. The integrations with Instagram, Google Drive and TikTok are a great tool of this app.