Avaliações (186)

Classificação geral
4,9
Número por nível de avaliação
  • 98% das avaliações são de 5 estrelas
  • 1% das avaliações são de 4 estrelas
  • 1% das avaliações são de 3 estrelas
  • 1% das avaliações são de 2 estrelas
  • 0% das avaliações são de 1 estrelas
22 de setembro de 2023

Tolstoy has been instrumental in improving the customer journey on our website! Our customers have pointed out how they love the TikTok-style content and that it has helped them make decisions easier while choosing between our various aromas.

Big shout out to the whole team, maybe the most supportive customer success we have experienced from any SASS tool and special mention to the G, the legend our account manager Roni.

Don't sleep on Tolstoy - sign up today!

theripplestoreUSA
Estados Unidos
8 meses usando o app
Phantom Tools deixou uma resposta 25 de setembro de 2023

We're thrilled to hear that Tolstoy has made a positive impact on your customer journey! It's great to know that your customers appreciate the TikTok-style content and find it helpful in their decision-making. Thank you for your review.

3 de fevereiro de 2023

I love the app and I have had a great experience with the support team. Thank you Niezl! I think the app is very innovative and helps to bring our website to life

Adaptology
Reino Unido
8 meses usando o app
Phantom Tools deixou uma resposta 6 de fevereiro de 2023

Great to hear that you're happy with the support and the app. We strive to give our customers the best possible service and take pride in delivering a great customer experience. Thank you for your review!

7 de setembro de 2023

Great customer service and such a cool app! I needed some help launching my first Tolstoy and Mikaela was incredibly helpful and patient. Highly recommend!

Oath Oats
Estados Unidos
8 meses usando o app
Phantom Tools deixou uma resposta 12 de setembro de 2023

Thank you so much! We're thrilled to hear that you're enjoying our app and that you had a positive experience with Mikaela. If you ever need more assistance or have any questions in the future, please don't hesitate to reach out. We appreciate your recommendation!

4 de janeiro de 2024

Really happy with our Tolstoy experience so far. We use it for an interactive video faq and to display and explain out products better with content we originally produce for social media. I think it's a very nice feature which boosts the appearance of our shop. Also the customer service is excellent. Quick and competent answers. Thank you Niezl for helping us do some quick fixes. Excited to see how Tolstoy boosts our performance in the long run.

fenou
Alemanha
4 meses usando o app
Phantom Tools deixou uma resposta 11 de janeiro de 2024

Thank you so much for your kind words! We're pleased to hear that you're enjoying the Tolstoy experience and finding it valuable for your interactive video FAQ and product displays. We appreciate your praise for our features and are delighted that our customer service has been helpful. We look forward to continuing to enhance your shop's performance in the long run.

14 de junho de 2022

Great app, new way of interacting with your clients, and its so easy to use! Will be using this even when it goes to the payed plans.

Jezzaroo
Reino Unido
7 meses usando o app
Phantom Tools deixou uma resposta 17 de junho de 2022

Thank you so much for your feedback! We're so glad you're enjoying the app!

11 de agosto de 2021

This app is incredible! You can create all of the video right on your phone so no fancy cameras needed and the quality uploads great! We have already increased our sales just by adding this app to our website! It's a great way to answer common questions and give a more personal feel to your site. If you do anything today... ADD THIS APP!! You wont regret it!

The Sprouting Fawn
Canadá
7 meses usando o app
Phantom Tools deixou uma resposta 16 de agosto de 2021

THANK YOU SO MUCH!!! We're SO happy you're seeing so much value in Tolstoy. Can't wait to see how you continue to use it!!!!!

19 de abril de 2022

Such a great app! It's helped us achieve "an experience" for our online store. It's easy to use and support is quick to help. I highly suggest adding it as your chat/support app.

Douglas Lynn
Estados Unidos
7 meses usando o app
Phantom Tools deixou uma resposta 20 de abril de 2022

Hi there!! So glad you liked it! I love how customers are able to ask you questions directly on your Tolstoy 🔥

4 de janeiro de 2024

Niezl from the Tolstoy support team was amazing! She walked me through the whole process of connecting Tolstoy to my Shopify site and was very patient with me! Not only do I love the product but I love the support I received!

My Store
Canadá
4 meses usando o app
Phantom Tools deixou uma resposta 11 de janeiro de 2024

Thank you so much for your review! We're happy to hear that Niezl provided you with excellent support. We appreciate your support for Tolstoy and look forward to serving you again in the future!

25 de janeiro de 2024

Its a really great app allows your business to grow and be successful. Highly recommended.

KONA
Estados Unidos
2 meses usando o app
Phantom Tools deixou uma resposta 26 de janeiro de 2024

Thank you for your positive feedback! We're delighted to hear that you find our app valuable for business growth and success. If you have any specific features or aspects of the app that you particularly enjoy, we'd love to hear more about it. Your recommendation means a lot to us, and we're committed to continuously improving and providing an excellent experience for our users.

15 de setembro de 2022

I love this app. It is such a great way to be that much more interactive with your customers. The customer support is A-1. They answer you back super quickly with all the answers to your questions and really walk you through anything you don't understand. They even provide video how-tos so that you know exactly how to go about doing what you need to get done on the app. Mikaela is awesome. She's been helping me from the beginning and I love the fact that I can go straight to her with my questions. So you can mantain communication with the same customer care representative if you'd like. This makes things so much easier because she already knows my business. I highly recommend the Tolstoy app.

The So Dreamy Company
Estados Unidos
7 meses usando o app
Phantom Tools deixou uma resposta 19 de setembro de 2022

Wow, thank you so much for your remarkable review! We're thrilled to know that you're happy with the app and with the support Mikaela has provided you. We're very grateful for the recommendation. 😍