Tolstoy: Video, UGC, & Ads

Niezl was very helpful! But it was too long talking to the bot before I was finally able to chat with Niezl. Overall, the customer support was really good, they always make sure that every issue is sorted.

I’m still learning and building my Shopify store, but this app has helped me take important steps toward creating a more engaging customer experience. The setup was smoother than I expected, and I appreciate how beginner-friendly the platform feels. I especially like the visual and interactive features that help make my store feel more modern and professional. Looking forward to continuing to grow with it.

Smooth onboarding and fast support turn arounds.

The support team worked in an excellent manner. They were polite and resolved the issue within a day.

Earl was very supportive and responsive. He helped us with the custom feature that is not a native Tolstoy feature. He coordinated with developers to get it done and provided timely updates. Thank you Earl.

Tolstoy support and Earl specifically have been consistently helpful and prompt in assisting us. Earl has taken the time to have multiple training video calls with us and explained all the uses of the platform thoroughly. He has answered all of our questions and investigated errors when (rarely) needed. I'm extremely grateful for Earl's time and care. It really is the difference between this platform and others similar on the market! Thank you again!

We've had great success with this app. I've also just jumped off a training call with Earl to show us how the AI features works. We will definitely be utilising this going forwards.

Great customer service from Earl and easy to use software, highly recommend.

Good app so far! Customer service specifically Earl is superb as well! Looking forward to see more things to discover!

We’ve had a very positive experience with Tolstoy’s Customer Success Manager, Emmanuel, and the technical team.

They are highly responsive and quick to act. While we encountered some setup issues initially, any bugs were resolved promptly, with clear recaps and updates provided throughout. Communication was always polite and easy to follow.

Emmanuel has been especially supportive, patiently guiding us through the platform step by step. Even without being very familiar with Shopify or the platform at the start, we felt well supported and confident using it.

The AI studio also performs very well, producing more stable outputs than other AI tools we’ve tried and saving us time in post-production. Overall, Tolstoy is a platform we’d recommend.