評價 (204)

整體評分
4.9
各級評分數量
  • 99% 的評分為 5 顆星
  • 0% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2022年9月29日

I started using Tolstoy beta version since 2020 in my old store and recently installed in my new store. Thank you so much to Tolstoy's support team for transferring the perks over to my new store. With Tolstoy, I'm able to create interactive shoppable video widget at the bottom corner of my webpage for customers to have a closer look at each product. You can even include a few buttons with jump logic so you'll know what customers are looking for. I'm also able to embed videos on a specific page and hide widget on other pages. Tolstoy now has a new feature 'video feed' which enables you to make a page similar to an Instagram or TikTok feed, but with more interactive features. I'm excited to use it too. Their analytics page is also detailed but comprehensive so you'll know which is your best performing Tolstoy video series. My only regret was not to start using it earlier, but I'm grateful to be able to use this app for better retention and customer experience. Their support team are very friendly and effective, so you're in good hands. Once again, thank you Team Tolstoy for helping us online shop owners make better websites :)

katsukintakamura
新加坡
使用應用程式 4個月
Phantom Tools 已回覆 2022年9月30日

What a phenomenal and comprehensive review! Thank you so much! 😍 We're so pleased to know that your customers are getting more involved with the use of shoppable widgets and video feeds. We also love how you're utilizing the Analytics feature to identify customers' engagement with your Tolstoys. We'll ensure to add more fresh features for you to appreciate!

2022年4月4日

We loved the idea of creating a more personalized experience for the customers that visit our site. Tolstoy allows us to help our customers by offering recommendations and information about our products. We love watching the analytics and seeing customers going through our chat journey. Customers really do watch the videos we create and listen to our product descriptions. Thank you tolstoy for making such an easy to use product.

FOTO
美國
使用應用程式 4個月
Phantom Tools 已回覆 2022年4月5日

Thank you so much for your feedback! We love how you're using the widget to show off team members and help shoppers navigate your store! 🔥

2023年1月19日

The customer support is brilliant! Niezl was so quick to respond and very helpful with all my queries and made sure to follow up with me which I really appreciated! Got my questions answered and issues resolved all very quickly and efficiently :)

Saved Food
英國
使用應用程式 4個月
Phantom Tools 已回覆 2023年1月19日

Thank you for your great review! We will always strive to ensure that we provide the best customer service possible. We look forward to seeing more of your awesome interactive videos and feeds!

2022年9月12日

Very easy to use and 10/10 customer support -> some cool features there too to add another level of experience to people visiting your webstore, really like this app!

SHINPLEX
英國
使用應用程式 4個月
Phantom Tools 已回覆 2022年9月19日

We're so glad you liked the app and that you're pleased with our support! We'll make sure to add some more cool stuff for you to enjoy! 🤩

2022年3月2日

Thinking about Tolstoy? DO IT!! It's an amazing app. The support team are very responsive and an absolute joy to deal with as well. One way the app has assisted our business is that we were able to embed a video on certain product pages that communicated a specific supply chain issue that we had with certain imported products. This meant that the video was uploaded once, and answered any questions our customers may have had in relation to that specific group of products. The result? An enormous amount of time was saved having to communicate with each individual customer inquiry. This is a must-have in any eCommerce store... HIGHLY RECOMMENDED ⭐⭐⭐⭐⭐

The Stray Whisker
澳洲
使用應用程式 4個月
Phantom Tools 已回覆 2022年3月3日

Amazing! We are so glad to hear! What an amazing way to use Tolstoy for FAQs in your time saving tactics. We love how you added a widget to the the product page for shipping announcements, while giving your audience an option to leave their responses. Keep up the amazing work, and thank you so much for the kind words!

2021年4月7日

I'm using Tolstoy to remove friction in the shopping experience and so far is just what we needed! It's simple, intuitive, and a more efficient way to engage with customers. Also, Dov and the team were incredibly supportive in the setup process. I really recommend all e-commerce brands to start creating Tolstoys!

Unlimited
西班牙
使用應用程式 4個月
Phantom Tools 已回覆 2021年5月18日

Thank you so much for taking the time to leave us such a lovely review! We're so happy to read that you're enjoying and finding value in our app! We hope we can deliver our best to you every time that you create a Tolstoy!

2022年3月10日

I was searching for a lead generation app. I downloaded and deleted 5 other apps until I tried Tolstoy. It exceeded my expectations. My lead generation/question form is much more professional than I originally imagined. And the customer service is great! I had a question about my lead generation form and Galia responded within a day and my question was answered! Thank you guys I appreciate this app !

Buying With Patrick
美國
使用應用程式 4個月
Phantom Tools 已回覆 2022年3月11日

Thank you so much for your review, Patrick! We love how you use Tolstoy to ask qualification questions in an engaging and fun way for the audience! Keep up the good work 🔥

2023年9月27日

Niezl is awesome!!!

I was a little confused at first (only because I didn't slow down and read) but within minutes, I was able to figure the installation out on my own. Once I got that down, everything was SO EASY! I am so excited to see how these videos help with conversion. What a great way to add some personality and a true personal touch to my site. I've used other apps and this one is by far the best!

BOHOBLU
美國
使用應用程式 4個月
Phantom Tools 已回覆 2023年9月28日

Thank you so much for the kind words! We're thrilled to hear that Niezl was able to assist you. It's great that you quickly got the installation figured out and that you're excited about the potential for these videos to boost your conversions. We're here to help you add that personal touch to your site, and we're delighted to have you as a customer. Thanks for choosing our app!

2023年1月13日

The customer support its the best. Niezl was a rock star helping me with some issues in the set up. I definitely recommend this app! Nice job!

AntlerRings.com
美國
使用應用程式 3個月
Phantom Tools 已回覆 2023年1月13日

Thank you so much for your review. We can't wait to see more of your amazing widgets! You may also try our other features - Stories and Carousel, to add a bit of spice to your Tolstoys.

2023年7月4日

Still waiting to see how it affects sales but we're really pleased with the way the app works and also the customer service - top drawer. Thanks, team.

Bramwell Brown Clocks
英國
使用應用程式 3個月
Phantom Tools 已回覆 2023年7月4日

You're welcome! We're glad to hear that you're satisfied with the app's performance and our customer service. We understand that the impact on sales is still being observed. We appreciate your support and value your feedback.