Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its top-notch customer support, intuitive interface, and smooth integration with Shopify. They appreciate its interactive shoppable videos, quizzes, and social media content features for boosting sales and conversions. The app's ability to enhance customer experience with TikTok-style content and interactive video FAQs is also valued. Merchants find the analytics feature useful for gaining customer behavior insights and note a reduction in support tickets. The new 'video feed' feature and the app's capacity to personalize brands are well-received. Its pricing is deemed fair, making it a recommended choice for businesses of all sizes.

February 17, 2022

It's helped us a lot in communicating with customers and being more interactive. We highly recommend Tolstoy!

Mintier
Canada
Over 2 years using the app
Tolstoy replied February 21, 2022

We are so glad to hear! Thank you so much 🙏

September 9, 2021

I can only agree with every positive review here. :) Not only is the app itself great from a design and performance point of view and the support is friendly, fast, personal and they really try to help not like with other apps. I also believe that this app will completely blow up in the future and i could not be happier to participate in such a great development within the idustry :) So in conclusion: Best app ever!!

Tandlas
Austria
Over 2 years using the app
Tolstoy replied September 12, 2021

Thank you SO MUCH!!!! We love that you're seeing so much potential with Tolstoy and we can't wait to keep supporting you in the future!!

January 17, 2022

This is probably the best app you can add to to your e-comm site. A great way to boost sales, uplift cart value, and hugely personalise the customer journey. The trend towards personalised brands with authentic content is key here, and Tolstoy offers a great way to build a relationship with your customers. They are always updating and improving the app, with regular new features available to drive even more conversions and impressions. The team are brilliant, very very helpful and will go above and beyond to make it work for you and your site. Brilliant.

Liforme
United Kingdom
About 2 years using the app
Tolstoy replied January 17, 2022

Thank you so much for your feedback! We're so lucky to be working with you. ❤️

September 18, 2021

This is a great app with stellar support. I started getting orders an hour after install and I can see they watched some of my videos before they ordered

LD Bags Online
United States
Almost 2 years using the app
Tolstoy replied September 22, 2021

Thank you so much for your review!!! We love that you're already seeing results from Tolstoy and you're able to track all of your views. Can't wait to see how you grow with us! ✨✨✨

August 2, 2021

This is a fantastic addition to your website! You can make it as fun and interactive as you like and helps customers move around your website. I have only just installed it, but the developer was super helpful and answered all questions really quickly. I have high hopes that this app is going to help me convert sales! Watch this space!

Driftwood Distillery
Netherlands
Almost 2 years using the app
Tolstoy replied August 2, 2021

Thank you for your feedback and review!!! We're so happy you had your questions answered, and we can't wait to see the amazing Tolstoys you make! ✨

January 13, 2022

Great app for engagement. We are going to be using this in many ways to drive customer trust and conversions. Top 5 apps I have used for Shopify. We convert some great sales with this.

The Cut Buddy
United States
Almost 2 years using the app
Tolstoy replied January 14, 2022

Wow, we are so glad to hear you found success with Tolstoy! Thank you so much for your feedback 🙏

May 12, 2022

Love this product and the support is incredible!! Great way to interact personally with customers on your site.

Elix
United States
Almost 2 years using the app
Tolstoy replied May 17, 2022

Hi there! Thank you so much for your kind words! We love how you're using Tolstoy to greet your audience and explain to them about your product. Excited to see what else you'll do 🔥

October 13, 2021

I use this app to help me add videos to products to help customers see the products on. I tried to upload multiple and had a problem but Galia was quick to solve the problem and was very helpful with helping me use the app easily. Thank you so much Galia!!!

So Extra
Australia
Over 1 year using the app
Tolstoy replied October 13, 2021

Thank you so much for your feedback! It really means a lot! 🙏. We are so excited to see you use Tolstoy in your shop, so do not hesitate to contact us for any question or issue 🔥

September 3, 2021

I almost don’t want to write a review because this app is actually going to blow up and everyone is going to use it. SO MUCH YES. It’s basically allowed us to have a mini sales person sitting there selling the product with real time, catchy examples while the customer browses our site. Awesome customer service. How is this free??

Bee Kind
Canada
Over 1 year using the app
Tolstoy replied September 12, 2021

Thank you so much for your review!!!! We love how your team uses Tolstoy and can't wait to see how you guys grow :)

January 19, 2022

Totally recommended!
It is relatively easy to install and use the Go Tolstoy App. It took us less than 5 minutes to setup and launch the widget on our website ( check it out on www.myfooden.com ) . The 5 minutes exclude the work done on creating the videos! Upon setting its parameters (like which page to trigger on) we bumped a bit and had to contact support.
They got back to us in under a day and the support quality is really high and really present. Kudos there! The response was precise, concise and on point. To be really fair and critical, we would have liked to see some customisation options in terms of popup size and page placement on mobile view. Nevertheless, think of GoTolstoy no less!

MyFooDen
United Kingdom
Over 1 year using the app
Tolstoy replied January 19, 2022

Wow, thank you so much for taking the time to write us your valuable feedback! We're so glad to hear that you find our system user friendly and easy to use - it's our top priority.
And more customization options are definitely in the works - we are aware that they're highly requested and we'll be releasing amazing new features soon! 🙏