Overall rating
5
Counts per rating level
  • 99% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly praise this app for its top-notch customer support, intuitive interface, and smooth integration with Shopify. They appreciate its interactive shoppable videos, quizzes, and social media content features for boosting sales and conversions. The app's ability to enhance customer experience with TikTok-style content and interactive video FAQs is also valued. Merchants find the analytics feature useful for gaining customer behavior insights and note a reduction in support tickets. The new 'video feed' feature and the app's capacity to personalize brands are well-received. Its pricing is deemed fair, making it a recommended choice for businesses of all sizes.

April 16, 2022

Thanks to Tolstoy for creating this app. It is very easy and fun to use. This is one of the best Shopify apps. Try it today.

Mercy Abounding
United Kingdom
11 months using the app
Tolstoy replied April 18, 2022

We're so glad to hear your enjoying the app! We love how you're using the widget to guide costumers through your store!

January 13, 2022

I first saw this advertised on TikTok and was curious. We made the effort to make some nice videos and properly integrate into our site and we love it. It’s so much more personal than the message bubbles and the flexibility is great. You can focus on conversion, customer support, product education etc etc. Truly worth the 5* review.

Aleck USA & ROW
United States
11 months using the app
Tolstoy replied January 13, 2022

Wow Aleck! We're so glad you're enjoying our app! Thank you so much for your wonderful feedback 🙏

February 10, 2023

This review system does not have enough stars to be able to evaluate the quality the attention and patience of the Tolstoy staff in supporting their clients.
A huge amount of praise and credit goes to Niezl who was able to resolve issues that were not his responsibility and made Tolstoy an even better tool.
I look forward to being able to try the PRO version with the ability to remove branding and further improve the user experience on my site.
Thank you thank you thank you ....

MOSAICO Hair Boutique
Italy
10 months using the app
Tolstoy replied February 13, 2023

Thank you for your kind words! We are committed to providing the best user experience for our customers and appreciate your feedback. We offer a wide range of powerful features such as widgets, embedded videos, stories, and carousels which we hope you are making the most of. We always strive to improve our products and services and value your input. Thank you again for your review and your support!

June 21, 2022

Great App! Have only created and installed a product quiz which been the direct driver for around 40% sales. The customer service is always prompt and helpful. Can't wait to play around use more features! Thanks Tolstoy

The Great Chew
Australia
10 months using the app
Tolstoy replied June 21, 2022

So happy to hear!! Love how you're using Tolstoy to help your customers find the perfect product for them 🔥 Thank you so much for your amazing feedback.

November 8, 2022

Great app. Gives you the ability to add authentic content to your store. Niezl from CS was super helpful too.

Zorali
Australia
9 months using the app
Tolstoy replied November 9, 2022

Thank you for the lovely review! We hope you continue to showcase your unique brand identity in the most authentic way possible through the app.

February 9, 2022

I like the app. It made my website interactive and helped to resolve the problem of navigation on the site for the clients who are not sure what they want.

Positive Thinking Store
Canada
9 months using the app
Tolstoy replied February 11, 2022

Hi there!
Thank you so much for your kind review! We're super glad to hear that Tolstoy is helping your customer navigate through your site 🔥

Edited July 27, 2021

Honest review, Initially I downloaded Tolstoy to see what it was about. When I noticed it was helping identify with your market by becoming more personal by making a video. the thought of me putting myself on video kind of frightened my so I uninstalled it. the next day I recieved a call from Joel who was able to explain the full benefits of Tolstoy and I have given it a second try. All I can say is wow! Thank you Joel for reaching back out ot me with great customer service and I found I do not have to directly be on video until I'm ready. They have hundreds of templates that you can upload to your site. I recommend everyone try this out and it's free!

Alldayattire
United States
9 months using the app
Tolstoy replied July 28, 2021

Thank you SO SO much for your feedback!!! We're so happy that you're using Tolstoy in a way that works for you!! Can't wait to see what create✨✨✨

December 27, 2022

I really love the app and love the team behind the product. Video content is really the way of the future and I think Tolstoy is the best option out there.

happy being
United States
9 months using the app
Tolstoy replied December 29, 2022

Thank you and we appreciate your review and your trust in Tolstoy. We'll make sure to notify you of new features for you to try and enjoy.

Edited January 3, 2024

I just started using Tolstoy and I think it's a great idea for creating a better connection with customers and adding a more personal face to my business. Setup was easy but I had a small issue that I reached out to support for. Mikaela was lovely and solved the problem in just a few minute. My widget now works like a charm and I'm excited to see how much my customers love the enhanced interactivity.

Update: Still getting great reviews from customers on this super cool app. I had a hiccup today because I messed up a setting, but got great support from Niezl, who sorted me out in just a couple of minutes. Always friendly and easy to talk to.

stradleyjewelers
United States
9 months using the app
Tolstoy replied April 19, 2023

Thank you for this great review! We are happy to hear that you're enjoying using Tolstoy and that it's helping you create a better connection with your customers. Adding a more personal touch to your business is always beneficial, and Tolstoy definitely helps with that. I'm glad to hear that the setup was easy and that the support team was able to resolve any issues you had quickly.

Edited May 13, 2021

My name is Barbara with Sentient Beauty Cosmetics and Holistic Living. When I found Tolstoy I was excited to make this feature a part of my shop. When I needed help with creating and embedding my first Tolstoy to my shop I was lucky to have Dov help via their site chat. He succinctly, pleasantly, and patiently literally walked me through every step I needed to access my video from my phone, and make it visible where it needed to be on my shop. This is such a fantastic app. I'm thinking it will be the feature that will really engage my customers and keep them coming back. Thank you Dov for your expertise and good humor!

Sentient Beauty Vegan Cosmetics and Holistic Living
United States
9 months using the app
Tolstoy replied May 18, 2021

Thanks so much for sharing your feedback, Barbara! We're so happy you're loving the platform. We can't wait to see all of the amazing ways you use Tolstoy!