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Unreliable & No Communication
Amazing how an app we rely on daily can go down without a single notification. No email, no alert, no status update - just silence.
This downtime caused us operational loss, and the worst part is the complete lack of communication. For a business tool, this level of irresponsibility is unacceptable.
Let's do a little call to investigate that?
I am writing regarding the [SR Trial 6 V1] profile we created in the Shopify Shipping and delivery settings.
We noticed that not all of our products are showing up within this file. Could you please clarify why some products might be missing or how we can ensure all items are correctly synced?
Let's do a little call to investigate that?
The doesn't have the option of simply uploading the shipping rates to the General Profile. It creates a specific one, that locks the app usage forever. Additionally the pricing is extremely expensive, if you need to set up more than a few combinations
Hey! There seems to some misunderstanding, for the general profile part, please note that an app can not update the General profile directly, it's a shopify limitation that forces to create a new profile.
Also there is no lock-in, the app only creates a profile in your store settings, you don't have anything to pay for the profile to work, and you can still modify the profile from the settings directly without going back to the app itself.
I'm not sure about the last part, the app has a one-time price, it can work without monthly fees contrarily to a lot of other apps.
For 120 credits ($7.5) you can already import thousands of rates for thousands of products.
