TopDawg Wholesale Dropshipping

Dear WolfBerri,

I hope this message finds you well. My name is Robert, and I am writing to you on behalf of TopDawg regarding the recent one-star review you left on our app and the subsequent comment you made.

We genuinely value feedback from our users as it helps us to continually improve our services. However, I noticed that you installed the TopDawg app on July 15th and uninstalled it after just seven minutes. Given this brief period, we believe it would have been challenging to fully explore our services and understand the comprehensive product offerings we provide.

I want to clarify a few points you raised in your comment. First, you can see the standard wholesale pricing on our Start-Up plan. If you need assistance finding where this is located, please do not hesitate to reach out to our support team. We are more than happy to guide you through the process.

Unlike Printful, TopDawg operates as a dropshipping platform with thousands of suppliers listing their products in our catalog. The suppliers on our platform expect to be paid for the products they are shipping to customers on the retailer's behalf, offering wholesale pricing so that retailers can make a profit on their sales. This model allows us to provide a wide variety of products from numerous suppliers, enhancing the range and flexibility available to our retailers.

Regarding the membership fee, it is in place to ensure that we can maintain a high-quality platform, support our extensive supplier network, and offer robust customer service to our users. Our goal is not to be a "greedy corporation," but to create a sustainable business model that benefits both our suppliers and retailers. We are committed to providing value and ensuring our users can thrive in their business endeavors.

We highly encourage users to reach out to our support team to resolve any concerns they might have. If you encountered any specific issues or have any concerns that led to your review, we would greatly appreciate it if you could share them with us. This would allow us to address any problems and ensure we provide a better experience for you and other users in the future.

Thank you for your time and consideration. We look forward to hearing from you and hope to have the opportunity to serve you better.

Best regards,

The TopDawg Support Team

Dear Knicknack Shack,

We appreciate you taking the time to review our pricing structure and it looks like you understood it clearly. We pride ourselves on being completely transparent with our membership pricing so that everyone understands what they are opting into when they sign up for a free account or upgrade to a paid account.

I would like to point out that with a free account you can see the details of every product in our catalog, over 600,000 SKU’s, without having to download a spreadsheet. And because you have a Shopify store, you can install a state-of-the-art app from TopDawg, providing all the integration tools needed to sync product data, sell products, process orders and receive carrier tracking for your customers directly to your store. Also, stock levels are automatically synced with your integrated inventory and we support best-rate carrier calculated shipping rates, in real time, for your store checkout process. All of this is done seamlessly with one of our paid membership plans. You will also notice that the spreadsheet downloads are free in any of our paid membership plans.

It is important to know that the free account is just for browsing our catalog, viewing product details and allows users to learn how to navigate our platform before upgrading to a paid plan. The pricing for all membership plans, including the premier level, can be viewed by clicking on the “learn more” link or “see all pricing options” link located in the TopDawg Shopify App Listing. It can also be found by clicking on the “pricing” link located in the top nav of the TopDawg website.

Finally, the cost for products on our platform is set by the suppliers listing the products in our catalog, and the shipping cost associated with those items are determined by the carriers assigned to them. Sometimes the size of the item increases the shipping costs over smaller items, but you always have the option to pass those costs, or a portion of them, on to the customers in one way or another. If the shipping cost on some products is too high for your liking, I would suggest not choosing to sell those products and picking something else from our extensive catalog that better meets your needs.

We have thousands of Retailers on our platform selling millions of dollars’ worth of products and they all started out in the Free Start-Up plan. Please feel free to email us at support@topdawg.com or call us at 954-251-3176 M-F 9:00am to 5:00pm (EST), and we will be happy to assist you in navigating our platform or provide you with any support needed to help you achieve success selling products from our catalog.

Sincerely,
The TopDawg Support Team

Hello eMedical Mart,

Sorry to hear about your experience and hope we can help resolve your issues with the product pricing you found in our app. Occasionally a supplier product listing gets undercut by pricing fluctuations in the market, but we do have the ability to reach out to suppliers who’s pricing may need to be updated to reflect current market conditions.

If there are products that you feel are not priced correctly, we would like to know which products you’re referring to so we can investigate further.

Please contact our customer support team and provide details of the products you’d like us to review and we will gladly check into these for you right away.

Thank you for taking the time to share your thoughts.

I would love the opportunity to assist you but since your Shopify store isn’t live (Listed as opening soon) and you aren’t a registered user in our system, I can’t identify who you are or what you were looking at before you made this review.

Furthermore, since you only had the app installed for 6 minutes, just long enough to write a review, how were you able to test the functionality of it or find the time to evaluate almost 600,000 products to determine we have a terrible selection? The fact that we have 600,000 products across 12 departments would suggest otherwise.

Finally, it is hard to make a statement like “our products are knockoffs” unless you purchased some samples. FYI, all our suppliers are fully vetted, 98% of them are shipping from the USA and they all have a legal right to sell the products listed on our platform. Any suppliers that violate this mandate would be removed immediately.

I could only hope you made a big mistake, and the review was meant for a different APP. Please do the right thing and take down this review.