I cancelled my order about 1 month ago and they said that refund will be finished on March 31st. However, no refund has been made yet. Their service is messed up, and they avoid my contact.
We of course understant your concern, we have to admit that there was a problem in the management of your order, a real misunderstanding.
I know that my colleague Julien is in contact with you and that the problem will be resolved without delay.
Our support team is doing its best (really) but unfortunately misunderstandings do happen (ahhh, humans), but please believe that we are doing our best to improve our service.
I hope Julien's solution will work for you and that you will change your mind about us.
Have a nice day :-)