TPOP: Eco Print on Demand

After examining the facts, I should update my review as a customer and not as someone trying to start a business.

I’m not here to tell you not to use their services.
Use it for your own experience.
I like T-pop but now I’m very disappointed with how they handled the situation.

I ordered the same design 4 times and came out perfect, and the second time I ordered the women’s round slub t-shirt, I got a different t-shirt instead.
The first white layer and the other colors were printed perfectly but only some parts of one color were missing.

I contacted them and their excuse was that the file should have been saved in JPG to obtain the most accurate rendering possible and not all colors in the palette are printed but their website says differently!
Always save in PNG. Never use neon colors but not a basic color as RED.

After sending the pictures of the previous orders as asked, which it was printed in different fabrics and textures, they now claim that the fabric of the replacement is at fault and not the print, and that it is not a printing defect.

It makes logical sense, If the fabric is the problem then the whole print, especially the first white layer would also be missing and not only some parts of one color.

It is clear that from the start they were trying to shift the blame and trying to deceive me with no regard.

Great Service!

TPOP has revolutionized the way I sell products as an independent ethical illustrator within Europe. This print-on-demand app is a game-changer, offering a user-friendly interface, an extensive range of eco-friendly products, exceptional printing quality, and reliable customer support. TPOP's emphasis on sustainability aligns perfectly with my values, making it the ideal platform for creatives like myself. I highly recommend TPOP to fellow illustrators seeking a seamless and ethical sales solution.

Can't say enough great things! They're reliable, the customer service is on point, and the products couldn't be more sustainable. They've been amazing to work with and the quality is stellar!

Very disappointing start to our pod store with TPOP. We ordered samples to test the quality. The postal service informed us that due to an error on the shipping label they were returning to sender. TPOP are insisting that they have no responsibility (despite sending us a label with the address formatted wrong as proof they made no mistake). They are not even willing to wait for the return and see what the issue is. We are expected to just keep paying for postage with them making no changes or we lose a couple hundred euros of clothing. Apart from anything else this is illegal under EU law. There is no way I could work with a company with this attitude as a business partner.

I really like TPOP and the branding options, but I can't connect TPOP to Shopify for whatever reason.
I would be very happy about help.