Track123 Order Tracking 3D

excellent customer service! I had trouble setting it up and Alex was very quick to respond.
Can definitely recommend :)

Super Kommunikation und alles wie besprochen. Bin sehr zufrieden. Beim nächsten mal nehm ich das Premium Paket bin jetzt gespannt wie das wird

UPDATE: After the engineers looked at the issue with priority now sync’ing is back up (with a couple pf exceptions but nowhere near what was a couple of days ago). In the meantime, I had an issue which Alex was also able fo provide a solution too. I really appreciate the effort the tram went to be able to address my issues.

I started using the free version of the app and kept it installed for when I needed to go on a paid version and start real tracking and auto update of order delivery status. We made a decision to go on the paid plan this year and paid for 12 months in advance to use the app to provide automatic delivery status updates in Shopify which then is used to send customers review requests via Judge.me and before 1 January the integration with Australia post and Judge.me was seamless. Only this week I noted the delivery status for some of our orders made after 1 January (significantly after upgrading to the paid plan) had not been automatically updated in Shopify, hence the integration with Judge.me was not working as intended. I quickly got in touch with Alex from Track123 and they were able to identify the issue being Aus post upgrade in their API which was not picked up by Track123. I was told that this will not be fixed within a month and I was also recommended to update the status manually! Track123 cannot expect that merchants with hundreds of orders which have been previously automatically updated, will go and manually change status of delivery one by one! This is service for which we already paid for and now are not able to receive. I have asked for a refund of our annual part of the fee during the time the service will not be available, I haven't received a response yet. When you provide a service, you should have the means to identify and properly manage changes, such as upgrades in APIs. This is what customers are paying for! Extremely disappointed and yet to receive a proper answer with timelines for this issue to be fixed and refund for the time the service will not be available.

This application has helped me in my beginnings with my online store, I am completely grateful and I recommend this application for people who are starting their store!

Great App! Builds trust to your customers.Recommended!

I have been using this app for several month. Wonderful App for shipping tracking. Strongly recommend for everyone!

This app is amazing and works efficiently! I’m elated that my customers now have an easier way to track their order directly on my website and not run into any problems while doing so! Thank you!

This app is pretty awesome as it adds functionality that does not come out of the box from Shopify. Thanks!

Really very nice concept for all startups and running business. thank for such services. We recommend everyone to use

I had to contact them to remove the watermark on the page and they were very helpful and removed it quickly excellent customer service
The app looks very good on my page I'm currently using their default theme but the modern one looks very good too
I'm planning to open another store and I will be installing track 123 just like my current site.