Track123 Order Tracking 3D
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Truly the worst customer service of any Shopify app we use. Agents routinely do not understand how their app works or how shipping in general works. Promises that things will be investigated are routinely dropped. Excuses and apologies for bad service are routine.
Hi,
We sincerely apologize for your experience — and we want to confirm that this issue has now been fully resolved.
After a full review, we identified that the incorrect location (“Jonesboro, LA” instead of “AR”) was caused by our auto-translation feature. In this case, the input was misdetected and the state abbreviation was incorrectly modified, which led to the wrong location being displayed.
This issue has been fixed, and we’ve updated our logic to ensure location abbreviations will no longer be altered going forward.
We also recognize that our earlier responses did not fully understand your concern or carefully review your screenshots before replying. This led to inaccurate explanations and a frustrating experience — and we take responsibility for that.
We are improving both our support process and internal review standards to ensure issues like this are handled more accurately and efficiently in the future.
Thank you again for your feedback — it helped us identify and fix an important issue.
Best regards,
Alex
Track123 Team
mir wurde schnell geholfen, vielen Dank!
Sehr guter Service und auch schnell.
Freundlichkeit steht ganz oben.
Selbst wenn ein Problem derzeit nicht gelöst werden, dauert es keine 48 Stunden und es ist gelöst
We’ve had a really great experience with this app.
In the beginning, we had some challenges getting it properly integrated with our local carrier, Danske Fragtmænd. The tracking wasn’t fully aligned with their system, which made it difficult to give customers accurate updates.
However, the support team was incredibly responsive and solution-oriented. They took the time to understand our setup and worked closely with us to fix the integration issues.
Now everything works exactly as it should. Tracking updates are accurate, reliable, and perfectly synced with Danske Fragtmænd, which has significantly improved our customer experience.
Highly recommended if you’re running a store in Denmark and need solid tracking functionality
As other reviewers have said, this app sends incorrect data when customers track their order. For example a customer whose UPS package will be delivered today (according to the UPS tracking site), incorrectly showed the packaged will arrive over a week from now (tracking with Track123). Not acceptable.
Hi,
We're really sorry to hear about this — inaccurate tracking information is absolutely not the experience we want you to have, and we completely understand how frustrating this must be.
Regarding the tracking discrepancy you mentioned:
Incorrect estimated delivery date: The date shown in Track123 should reflect the latest data synced from UPS. When a discrepancy occurs between our platform and the carrier's website, it's something we take very seriously and want to investigate immediately.
We've already reached out to you via email — we'd truly appreciate it if you could check your inbox (and spam folder) and reply to us there.
Once we can look into your specific tracking case, we'll work to resolve this as quickly as possible and make it right for you.
Looking forward to your reply.
Best regards,
Alex
Track123 Team
I regret from paying a full year. The app crash constantly, is slow and the database is outdated. To get the last tracking I have to go to the carrier website anyway. It has about 1 day of delays.
Hi,
We’re really sorry to hear about your experience — especially the crashes, delays, and outdated tracking information. That’s definitely not the experience we want you to have.
Regarding the issues you mentioned:
App crashes & slow performance: This is not expected behavior. Our team is actively monitoring system stability, and we’d really like to investigate your specific case to identify what’s causing this.
Tracking delays (~1 day): In most cases, this depends on carrier update frequency and API sync intervals. However, a full-day delay is not typical for the majority of carriers we support, so we’d like to check this for you.
Outdated tracking vs carrier website: We aim to sync tracking data as close to real-time as possible, and if there’s a discrepancy, it’s something we take very seriously.
We previously reached out via email but haven’t heard back yet — we’d truly appreciate it if you could reply.
We’re also happy to discuss a solution , including options related to your annual plan, once we fully understand the issue.
Looking forward to your reply — we genuinely want to make this right for you.
Best regards,
Alex
Track123 Team
Excelente aplicação. Podemos personalizá-la e isso é incrível.
good shipping tracking + customer service always helps you out if anything
Incredibly easy and efficient to use tracking app. Helpful customer service with speedy response.
Very good Support.
